Stacey Bjorklund
Phoenix
Summary
Dynamic General Manager with a proven track record at Mud Bay, excelling in operations management and staff development. Expert in inventory control and customer relationship management, driving significant sales growth through strategic initiatives and effective team leadership. Committed to fostering a high-performance culture and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Petco
Phoenix, AZ
07.2019 - 04.2021
- Supported daily operations by coordinating staff schedules and managing inventory levels.
- Assisted in training new team members on customer service protocols and product knowledge.
- Streamlined communication between departments to enhance workflow efficiency and responsiveness.
- Contributed to marketing initiatives by organizing events to promote pet adoptions and community engagement.
General Manager
Pet Club
Phoenix, AZ
08.2015 - 05.2019
- Oversaw staff management, ensuring optimal team performance and engagement.
- Developed and implemented operational strategies to enhance customer satisfaction.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Coordinated training programs for new employees, fostering a culture of excellence.
- Analyzed sales data to identify trends and drive strategic decision-making.
- Managed budgeting processes, aligning financial goals with operational objectives.
General Manager
Mud Bay
Portland, OR
01.2014 - 05.2015
- Developed and implemented operational strategies to enhance store performance and customer satisfaction.
- Led cross-functional teams to optimize inventory management and streamline supply chain processes.
- Fostered a positive work environment through effective staff training and mentorship programs.
- Analyzed sales data to identify trends, driving targeted marketing initiatives for product promotion.
- Spearheaded community outreach programs to enhance brand visibility and customer engagement.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
High School Diploma -
Shadow Mountain High School
Phoenix, AZ05-1997
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Employee scheduling
- Customer relationship management (CRM)
- Operations oversight
- Budget control
- Human resources
- Sales techniques
- Sales forecasting
- Vendor relationship management
- Financial reporting
- Customer retention
- Workflow coordination
- Sales coaching
- Marketing initiatives
- Business operations
- Financial leadership
- Training and development skill
- Promotions implementation
- Team leadership strength
- Teamwork and collaboration
- Customer service
- Staff hiring
- Effective leader
- Staff training/development
- Scheduling
- Hiring and onboarding
- Team leadership
- Budgeting and cost control
- Inventory management
- Payroll administration and timekeeping
- Employee development
- Delegating work
- Staff scheduling
- Policy development and enforcement
- Sales tracking
- Performance evaluation and monitoring
- Performance evaluations
- Employee reviews
- Department oversight
- Purchasing and planning
- Financial administration
- Goal setting
- Sales strategies
- Delegation
Timeline
Assistant General Manager
Petco
07.2019 - 04.2021
General Manager
Pet Club
08.2015 - 05.2019
General Manager
Mud Bay
01.2014 - 05.2015
High School Diploma -
Shadow Mountain High School