Stacey Marlin
Phoenix
Summary
Licensed Master Social Worker (LMSW) with extensive experience in healthcare, case management, and behavioral health. Skilled in conducting psychosocial assessments, coordinating interdisciplinary care, and supporting diverse populations across managed care and correctional environments. Adept at navigating Medicaid/Medicare systems, building strong client relationships, and implementing evidence-based interventions that improve quality of life, promote independence, and optimize care outcomes.
Professional care manager with strong background in long-term care coordination. Skilled in developing care plans, managing patient needs, and ensuring compliance with healthcare regulations. Focused on team collaboration and achieving outcomes. Adaptable, reliable, and compassionate, with keen ability to navigate changing environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Long-Term Care Case Manager
United Healthcare Community Plan, Long-Term Care
04.2025 - Current
- Conduct comprehensive assessments for long-term care members, ensuring appropriate placement, care coordination, and compliance with state and federal guidelines.
- Develop individualized, person-centered care plans addressing medical, behavioral, and social determinants of health.
- Collaborate with interdisciplinary teams to monitor member progress and facilitate transitions of care.
- Advocate for members to resolve service barriers and ensure access to beneficial ALTCS and non-ALTCS resources.
- Plan social services interventions, manage family dynamics, and assess member risk with a focus on safety and stability.
- Maintain accurate documentation while adhering to HIPAA and ethical standards.
Psych Associate
Arizona Department of Corrections, Rehabilitation & Reentry
06.2024 - 02.2025
- Managed 24-patient inpatient caseload at Lewis Eagle Point Mental Health Unit, providing assessments, treatment planning, and crisis intervention.
- Delivered evidence-based group therapies (CBT, DBT, relapse prevention) and individual counseling for diverse populations experiencing acute psychosis and crisis.
- Collaborated with healthcare and security staff to optimize treatment plans, crisis stabilization, and release protocols.
- Conducted Seriously Mentally Ill (SMI) evaluations and utilized DSM-V diagnostic criteria.
- Provided consultation and training support for healthcare and correctional personnel on mental health topics.
Case Management Lead Analyst
The Cigna Group
12.2018 - 08.2024
- Directed case management analysis for commercial and government clients, identifying social determinants of health and developing intervention strategies.
- Created and implemented treatment plans to help clients navigate complex insurance and healthcare systems.
- Developed training tools, workflow guides, and improvement processes for service delivery and performance evaluation.
- Provided leadership in medical social work, ensuring high-quality, ethical, and culturally competent service delivery.
- Collaborated across internal and external entities for interdisciplinary staffing and coordinated care.
- Maintained internal databases, reports, and documentation for caseload tracking and outcomes analysis.
Care Senior Associate
Cigna Healthcare of Arizona
09.2011 - 12.2018
- Facilitated interdisciplinary collaboration for population health management programs, improving patient outcomes and care coordination.
- Streamlined discharge and follow-up processes for high-risk and chronically ill members through proactive engagement and communication.
- Coordinated diabetic education, skilled nursing monitoring, and transition of care initiatives to enhance care continuity.
- Led reporting, data analysis, and quality tracking across programs to ensure compliance and performance improvement.
- Provided education and support for members and families to promote preventive health behaviors and resource utilization.
Education
Master of Social Work -
Western New Mexico University
Silver City, NM05.2022
Bachelor of Social Work - undefined
Western New Mexico University
Silver City, NM07.2020
Associate of Arts - Psychology
University of Phoenix
Phoenix, AZ01.2015
Skills
- Healthcare case management, behavioral health, and long-term care expertise
- Strong communication, crisis intervention, and client advocacy skills
- Proficient in healthcare documentation and EHR systems: Epic, TruCare, Techcare, QCARE, Health-e Connection (HIE)
- Software proficiency: Microsoft Office Suite, SharePoint, Access, Adobe
- Insurance expertise: Medicare, Medicaid, MAPD, CSNP/DSNP, commercial plans (PPO/HMO/COBRA)
- Commitment to professionalism, ethics, and evidence-based practice
- Case evaluation
- Assessment skills
- Care planning
- Quality improvement
- Community networking
- Client education
Certification
Dialectical Behavioral Therapy Certificate – PESI, 2024
Timeline
Long-Term Care Case Manager
United Healthcare Community Plan, Long-Term Care
04.2025 - Current
Psych Associate
Arizona Department of Corrections, Rehabilitation & Reentry
06.2024 - 02.2025
Case Management Lead Analyst
The Cigna Group
12.2018 - 08.2024
Care Senior Associate
Cigna Healthcare of Arizona
09.2011 - 12.2018
Bachelor of Social Work - undefined
Western New Mexico University
Associate of Arts - Psychology
University of Phoenix
Master of Social Work -
Western New Mexico University
Awards & Leadership
Promoted to Social Services Team Lead Analyst, 2020, Active Member, Front Office Steering Committee, Cigna Healthcare, Member, The National Society of Leadership and Success
Community Service & Volunteer Work
Cigna, Volunteer for Cigna’s hunger relief initiatives and contributor to Valley of the Sun United Way program, supporting community wellness and engagement.