Stacey Whittaker
Casa grande
Summary
Accomplished Operations Manager with a proven track record at Safelite Auto Glass, enhancing productivity and employee satisfaction through expert team leadership and efficient operations management. Skilled in problem-solving and interpersonal communication, successfully implemented process improvements, significantly reducing operational costs. Demonstrated ability in staff development and client relationship management, ensuring high performance and customer service excellence.
Overview
9
9
years of professional experience
Work History
Operations Manager
Safelite Auto Glass
10.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Job Coach
Safelite Auto Glass
11.2019 - 10.2022
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Insurance Verification Specialist
Bellagio Vein Clinic and Med Spa
05.2016 - 12.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Lead Trainer
Safelite Auto Glass
11.2017 - 11.2019
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
- Championed a shift towards blended learning approaches that combined face-to-face instruction with digital tools for an enhanced learning experience.
- Promoted a culture of continuous learning within the organization by regularly sharing industry trends and best practices among colleagues.
- Evaluated trainee progress through assessments and feedback surveys, refining course content as needed for maximum effectiveness.
- Consistently updated training materials to reflect the latest industry standards, ensuring that employees stayed current in their respective fields.
Customer Service Representative
Safelite Auto Glass
01.2017 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - General Studies
Hesperia High School
Hesperia, CASkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Planning and implementation
- Policies and procedures implementation
- Employee motivation
- Staff development
- MS office
- Interpersonal communication
- Client relationships
Timeline
Operations Manager
Safelite Auto Glass
10.2022 - Current
Job Coach
Safelite Auto Glass
11.2019 - 10.2022
Lead Trainer
Safelite Auto Glass
11.2017 - 11.2019
Customer Service Representative
Safelite Auto Glass
01.2017 - 11.2017
Insurance Verification Specialist
Bellagio Vein Clinic and Med Spa
05.2016 - 12.2016
High School Diploma - General Studies
Hesperia High School
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