My primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service.
Overview
10
10
years of professional experience
Work History
Maitre D’
Castle Hot Springs
Morristown
08.2025 - Current
Managed dining room staff and ensured exceptional guest experiences.
Coordinated reservations and seating arrangements for optimal service flow.
Oversaw menu presentation and maintained knowledge of food offerings.
Collaborated with kitchen staff to ensure timely food service delivery.
Fostered positive relationships with guests to enhance repeat visits.
Manager Food & Beverage
Aimbridge Hospitality
Phoenix
06.2022 - 07.2025
Implemented quality control initiatives to enhance efficiency and boost sales.
Coordinated BEO events on property including weddings, conferences, and meetings.
Managed daily operations for hotel staff and guest services.
Oversaw training programs for new employees and ongoing staff development.
Coordinated scheduling to ensure optimal staffing levels during peak periods.
Evaluated vendor performance and negotiated contracts for supplies and services.
Collaborated with department heads to ensure seamless hotel operations.
Implemented standard operating procedures to enhance service quality and efficiency.
Manager / Bartender
Genuine Concepts- The Vig Fillmore
Phoenix
11.2019 - 06.2022
Oversaw precise register operations and generated daily sales reports.
Executed effective strategies to balance simultaneous needs, ensuring smooth operations and error-free outcomes.
Developed new signature cocktails to support bar marketing brand and increase profits
Front of the house manager duties as a key holder.
Coached, mentored and trained team members in order to improve their job performance.
Provided leadership during times of organizational change or crisis situations
Managed bar operations by creating innovative cocktail menus and daily specials.
Supervised bartending staff, ensuring adherence to service standards and protocols.
Trained new bartenders on drink preparation and customer service techniques.
Lead Bartender/ Certified Trainer
Upward Projects | AZ, New Restaurant
Scottsdale
01.2016 - 10.2019
Maintained precise inventories for liquor, beer, wine, and bar supplies.