Stacy Heeb
Avondale,AZ
Summary
Transitioning from a structured, high-volume payroll environment with expertise in payroll management and compliance. Strong skills in data analysis, financial reporting, and process optimization to drive operational excellence and accuracy. Personable and organized with a strong aptitude for managing payroll processes and ensuring compliance with regulations. Knowledge of payroll software, coupled with skills in data entry and, dedicated to optimizing payroll operations for accuracy and efficiency. Results-driven payroll professional with extensive experience in managing payroll operations and ensuring compliance with regulatory requirements. Proven track record in enhancing payroll accuracy and efficiency while fostering a collaborative team environment. Known for reliability, adaptability, and strong focus on achieving results through effective communication and leadership.
Overview
11
11
years of professional experience
Work History
Payroll Administrator
Public Partnerships
08.2024 - Current
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using NAVISION and processed payroll to meet preset requirements.
- Processed payroll garnishments such as tax liens and child support.
- Submitted reports on payroll activities.
- Supported the organization's overall financial health by ensuring accurate and timely payroll processing, contributing to a positive work environment.
- Trained and mentored new Compliance staff to apply best practices and follow department procedures.
- Improved team performance, leading regular review sessions to identify areas for process improvement.
- Reconciled payroll discrepancies and responded to inquiries from Providers.
- Assisted with recruitment and onboarding of new employees.
Payroll Coordinator
Public Partnerships
03.2021 - 08.2024
- Quickly and efficiently process verification of employment (VOE) requests, providing wage reports and current employment status for states, third parties and providers
- Process state, creditor, and third-party garnishments through payroll database and CRM to stay within the state and federal requirements
- Create and update CRM cases, assisting with and trying to resolve issues that would prevent timely garnishment/VOE responses
- Officiated running and managing CT Corp reports and New Hire Reporting reports for multiple states; entails researching and submitting New Hire documents biweekly to state websites to verify compliance stays maintained
- Audit providers (OIGs) through the Office of Inspector General website, to help minimize fraud risks and payouts and to ensure PPL maintains compliance and is not at risk for monetary fines
- Upload documents to our Sharepoint site for team collaboration
Payroll Associate
Public Partnerships
04.2017 - 03.2021
- Efficiently and accurately processed vendor and consumer invoices and timesheets into Navision for various state-run programs
- Use time management skills to make certain workload is completed within payroll timelines so that timely payment was made to the client
- Run and manage pend reports for multiple states; researching and overriding pend messages as needed to secure timely pay for vendors and providers
- Opened CRM cases for issues that would prevent providers/vendors from receiving pay for resolution
- Selected to assist on multiple different projects, to include the Recon Team that fell under Issues Management
- Extensive deep dive research and reconciliation of vendors accounts to assure all pay was issued correctly
- Sustained a100% Quality Assurance rating on automated monitoring of payroll transactions and HR master file data to minimize errors and fraud whilst achieving100% process compliance
Special Account Manager
Ontrac
10.2013 - 01.2017
- Answered inbound calls to provide detailed information in response to customer inquiries
- Advocated customer needs
- Minimized issues by providing timely and lasting solutions
- Identified business opportunities and aligned resources
- Coordinated all customer shipments and communicated with appropriate contacts for each customer from order entry through final delivery of goods
- Managed daily transportation concerns, monitored errors, and their resolutions; communicated with all key decision makers within each customer organization
- Leveraged Ontrac’s extensive carrier network to consistently meet and exceed customers’ expectations
- Scheduled all pickup and delivery appointments, including working with EDI Systems
- Transitioned into Lead Account Management role after continuous display of growth and continually meeting company’s KPI metrics by maintaining99% of goal
- Consistently, lead investigative efforts resulting in lowest rates of fraud loss in company history
Education
MEDICAL ASSISTANT -
Vatterott College
Omaha, NE06.2002
GED - undefined
Burke High School
Omaha, NE05.2001
Skills
- Leadership Skills
- Attention to detail and time management skills
- Good critical thinking and analytical skills
- Clear communication skills
- Emotional intelligence
- Active Listening Skills
- Payroll processing
- New hire processing
- Payroll adjustments
- Garnishments handling
- Reporting and documentation
- Resolving payroll problems
Timeline
Payroll Administrator
Public Partnerships
08.2024 - Current
Payroll Coordinator
Public Partnerships
03.2021 - 08.2024
Payroll Associate
Public Partnerships
04.2017 - 03.2021
Special Account Manager
Ontrac
10.2013 - 01.2017
GED - undefined
Burke High School
MEDICAL ASSISTANT -
Vatterott College
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