Stacy Rasmussen
Buckeye,AZ
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
10
10
years of professional experience
Work History
Cashier
Love's Travel Stops & Country Stores Inc.
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Assistant Front End Manager
Kroger
09.2023 - Current
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Supported inventory management processes by assisting with product ordering, tracking stock levels, and coordinating merchandise displays.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
- Contributed to achieving sales goals by actively promoting special offers, loyalty programs, and other incentives designed to drive revenue growth.
- Evaluated employee performance regularly through observation of work habits and providing constructive feedback aimed at continuous improvement.
- Managed time effectively by prioritizing tasks appropriately based on urgency or importance while remaining adaptable to changing circumstances in a fast-paced retail environment.
- Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Call Center Representative
Best Western Hotels & Resorts
02.2023 - 08.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Navigated through computer systems to review information and respond appropriately to callers.
- Offered resolutions to de-escalate calls and solve customer issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Housing CCS
CRS Temporary Housing
09.2022 - 01.2023
- Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
- Answered questions and responded to inquiries to deliver high level of service to clients.
- Obtained quotes from contractors for repair work to maintain property.
- Maintained residential tenancy agreements for renewal or termination following program guidelines.
- Maintained accurate records and documented client data in company databases.
- Communicated with housing managers and rental agencies on behalf of clients.
- Assisted clients with permanent housing transitions.
Accounts Receivable Clerk
Southwestern Wynn’s Products
06.2019 - 09.2022
- Examined customer payment history and coordinated collections arrangements.
- Gathered support data to drive invoice accuracy and work through billing discrepancies.
- Processed monthly payments and researched payment discrepancies.
- Prepared monthly statements for accounts receivable operations.
- Accessed customer online portals to research payments and deductions of invoices.
- Cleared account balances by examining customer payments and payment history and coordinating contact with collections.
- Generated monthly statements for accounts receivable operations.
- Reconciled ledger to validate payments accounted for and accurately posted.
- Entered, posted and scanned accounts receivable documents into accounting software.
- Worked closely with internal teams to resolve customer billing and payment issues.
- Calculated unpaid invoices to maintain updated receivables reports.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices and payments.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Reached out to vendors and customers to resolve account problems.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
Leasing Consultant
Arioso City Lofts
05.2018 - 03.2019
- Contacted and followed up with tenants on renewal notices.
- Maintained accurate records of correspondence with and from tenants.
- Checked rental eligibility by following company's verification process.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Encouraged prospective tenants to fill out applications after property tours.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Tracked leads using CRM software and followed up with interested parties.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Received rent payments and tracked transactions in accounting software.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Escalated critical issues to property manager to deliver immediate resolution.
- Conducted informative and personalized tours, resulting in new leases.
- Used conflict resolution skills to quickly resolve issues among residents.
Leasing Consultant
La Serena @ Toscana Apartments
08.2016 - 04.2018
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Leasing Consultant
Olive Tree Apartments
05.2015 - 07.2016
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Registered clients on database to enable tracking history and maintain updated records.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Responded to Common Area Maintenance (CAM) inquiries.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state and federal regulations.
- Generated leads for sales and rental properties through cold calls and referrals.
Education
Some College (No Degree) -
Maricopa Community Colleges - Glendale Community College
Glendale, AZHigh School Diploma -
Mountain Ridge High School
Glendale, AZ05.2012
Skills
- Appointment Scheduling
- Attention to Detail
- Data Entry
- Verbal and Written Communication
- Word Processing Software
- Problem-Solving
- Knowledgeable in Quickbooks
- Past Due Account Management
- Records Scanning
- Microsoft Excel
- Employee Performance Reviews
- Time Management
- Conflict Management
- Cash Handling
- Maintaining Clean Work Areas
- Administrative Support
- Financial Recordkeeping
- Workflow Management
- Hospitality Service
- Customer service
- Work ethic and integrity
- Patience and empathy
- Team collaboration
Accomplishments
- Completed manager training program.
- Supervised team of 30 staff members.
Education
other,other
Languages
English
Native or Bilingual
Timeline
Cashier
Love's Travel Stops & Country Stores Inc.
04.2024 - Current
Assistant Front End Manager
Kroger
09.2023 - Current
Call Center Representative
Best Western Hotels & Resorts
02.2023 - 08.2023
Housing CCS
CRS Temporary Housing
09.2022 - 01.2023
Accounts Receivable Clerk
Southwestern Wynn’s Products
06.2019 - 09.2022
Leasing Consultant
Arioso City Lofts
05.2018 - 03.2019
Leasing Consultant
La Serena @ Toscana Apartments
08.2016 - 04.2018
Leasing Consultant
Olive Tree Apartments
05.2015 - 07.2016
High School Diploma -
Mountain Ridge High School
Some College (No Degree) -
Maricopa Community Colleges - Glendale Community College
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