STAIGEIONA DUDLEY
Mesa
Summary
Experienced with managing customer service interactions and benefits inquiries, ensuring client satisfaction. Utilizes problem-solving abilities and thorough knowledge of benefits policies to address concerns effectively. Strong understanding of customer service principles, with focus on clear communication and client support.
Overview
8
8
years of professional experience
Work History
Passport Csr Agent
NPIC Peckham
Scottsdale
12.2022 - 12.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-pasted environment.
- Addressed customer inquiries about products, services, and company details.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Reduced booking errors by implementing a thorough cross-checking system for all reservations.
- Facilitated smooth check-in experiences for guests by preparing necessary documentation ahead of time.
BOOKING AGENT
OPEN NETWORK EXCHANGE
Scottsdale, Arizona
01.2021 - 01.2022
- Maintained relationships with travel partners and vendors
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations
- Established base of loyal clientele due to excellent listening and research
- Consulted with customers regarding needs and addressed concerns
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Negotiated with opposing parties to remedy disputes
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
CUSTOMER SERVICE ASSOCIATE
HYUNDAI MOTORS
Mesa, Arizona
08.2018 - 01.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Addressed inquiries, resolved customer issues and managed customer relations
- Consulted with customers regarding needs and addressed concerns
- Followed policies and procedures to meet or exceed established performance requirements
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Educated customers on special pricing opportunities and company offerings
- Maintained customer privacy and protected company operations by keeping information private and confidential
- Operated multi-line phone system and online messaging system to communicate with customers
- Recommended and initiated product offerings to meet customer changing needs
- Uphold quality control policies and procedures to increase customer satisfaction
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
SALES ASSOCIATE
ALORICA
Mesa, Arizona
12.2016 - 01.2018
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products and services information
- Increased purchase amounts by cross-selling with similar products
- Adhered to company initiatives and achieved established goals
- Sold various products by explaining unique features and educating customers on proper application or usage
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Built and maintained relationships with peers and upper management to drive team success
- Developed trusting relationships with customers by making personal connections
- Collected payments and provided accurate change
- Helped customers find specific products, answered questions and offered product advice
Education
Associate of Arts - Graphic Design
Cal Arts
CaliDiploma -
Westood High School
01.2016
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Active listening
- Professional telephone demeanor
- Conflict resolution
- Microsoft outlook
- Computer proficiency
- Payment processing
- Data entry
- Dispute resolution
- Microsoft PowerPoint
- Critical thinking
- Microsoft Excel
- Quality control
Timeline
Passport Csr Agent
NPIC Peckham
12.2022 - 12.2024
BOOKING AGENT
OPEN NETWORK EXCHANGE
01.2021 - 01.2022
CUSTOMER SERVICE ASSOCIATE
HYUNDAI MOTORS
08.2018 - 01.2021
SALES ASSOCIATE
ALORICA
12.2016 - 01.2018
Associate of Arts - Graphic Design
Cal Arts
Diploma -
Westood High School
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