Summary
Overview
Work History
Education
Skills
Timeline
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STAIGEIONA DUDLEY

STAIGEIONA DUDLEY

Mesa

Summary

Experienced with managing customer service interactions and benefits inquiries, ensuring client satisfaction. Utilizes problem-solving abilities and thorough knowledge of benefits policies to address concerns effectively. Strong understanding of customer service principles, with focus on clear communication and client support.

Overview

8
8
years of professional experience

Work History

Passport Csr Agent

NPIC Peckham
12.2022 - 12.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-pasted environment.
  • Addressed customer inquiries about products, services, and company details.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Reduced booking errors by implementing a thorough cross-checking system for all reservations.
  • Facilitated smooth check-in experiences for guests by preparing necessary documentation ahead of time.

BOOKING AGENT

OPEN NETWORK EXCHANGE
01.2021 - 01.2022
  • Maintained relationships with travel partners and vendors
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations
  • Established base of loyal clientele due to excellent listening and research
  • Consulted with customers regarding needs and addressed concerns
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Negotiated with opposing parties to remedy disputes
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification

CUSTOMER SERVICE ASSOCIATE

HYUNDAI MOTORS
08.2018 - 01.2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Addressed inquiries, resolved customer issues and managed customer relations
  • Consulted with customers regarding needs and addressed concerns
  • Followed policies and procedures to meet or exceed established performance requirements
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Educated customers on special pricing opportunities and company offerings
  • Maintained customer privacy and protected company operations by keeping information private and confidential
  • Operated multi-line phone system and online messaging system to communicate with customers
  • Recommended and initiated product offerings to meet customer changing needs
  • Uphold quality control policies and procedures to increase customer satisfaction
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service

SALES ASSOCIATE

ALORICA
12.2016 - 01.2018
  • Engaged customers in friendly, professional dialogue to determine needs
  • Answered incoming telephone calls to provide store, products and services information
  • Increased purchase amounts by cross-selling with similar products
  • Adhered to company initiatives and achieved established goals
  • Sold various products by explaining unique features and educating customers on proper application or usage
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Built and maintained relationships with peers and upper management to drive team success
  • Developed trusting relationships with customers by making personal connections
  • Collected payments and provided accurate change
  • Helped customers find specific products, answered questions and offered product advice

Education

Associate of Arts - Graphic Design

Cal Arts
Cali

Diploma -

Westood High School
01.2016

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Active listening
  • Professional telephone demeanor
  • Conflict resolution
  • Microsoft outlook
  • Computer proficiency
  • Payment processing
  • Data entry
  • Dispute resolution
  • Microsoft PowerPoint
  • Critical thinking
  • Microsoft Excel
  • Quality control

Timeline

Passport Csr Agent

NPIC Peckham
12.2022 - 12.2024

BOOKING AGENT

OPEN NETWORK EXCHANGE
01.2021 - 01.2022

CUSTOMER SERVICE ASSOCIATE

HYUNDAI MOTORS
08.2018 - 01.2021

SALES ASSOCIATE

ALORICA
12.2016 - 01.2018

Associate of Arts - Graphic Design

Cal Arts

Diploma -

Westood High School

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STAIGEIONA DUDLEY