Summary
Overview
Work History
Education
Skills
Timeline
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Star Alvarez

Guadalupe

Summary

Dynamic professional with extensive experience in financial transactions and cash handling at First Credit Union. Proven ability to exceed referral goals through effective cross-selling and exceptional customer service. Strong communicator with a keen awareness of compliance regulations, dedicated to fostering positive member relationships and enhancing team performance.

Overview

4
4
years of professional experience

Work History

Teller

First Credit Union
Tempe
01.2025 - Current
  • Accurately process a high volume of financial transactions, including deposits, withdrawals, loan payments, and account transfers.
  • Promote and cross-sell credit union products and services, consistently meeting referral goals.
  • Ensure compliance with internal policies and federal regulations, including BSA, Reg CC, and OFAC.
  • Balance cash drawer daily and promptly resolve any discrepancies.
  • Deliver exceptional member service in line with the credit union's 'People Helping People' mission.

Floor Lead

Forever 21
Tempe
05.2022 - 12.2024
  • Led and motivated sales associates to achieve daily sales goals and deliver exceptional customer service.
  • Oversaw floor operations, ensuring visual merchandising standards and store cleanliness were consistently met.
  • Assisted with training new hires and providing ongoing coaching to improve team performance.
  • Handled customer concerns, managed POS transactions, and supported store opening/closing procedures.

Cashier

Whataburger
Tucson
06.2021 - 08.2021
  • Handled cash and card transactions with accuracy and efficiency.
  • Provided excellent customer service and maintained a clean, welcoming environment.
  • Supported front-of-house operations through organization and multitasking.

Education

High School Diploma -

Marcos De Niza High School
Tempe, AZ
05.2022

Some College (No Degree) - Accounting And Finance

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

Skills

  • Financial Transactions & Cash Handling
  • Microsoft Office Suite (Word, Excel, Outlook)
  • BSA, Reg CC, OFAC Compliance Awareness
  • Time Management & Task Prioritization
  • Customer Relationship Management
  • Cross-Selling & Product Promotion
  • POS Systems & Drawer Balancing
  • Communication & Interpersonal Skills

Timeline

Teller

First Credit Union
01.2025 - Current

Floor Lead

Forever 21
05.2022 - 12.2024

Cashier

Whataburger
06.2021 - 08.2021

High School Diploma -

Marcos De Niza High School

Some College (No Degree) - Accounting And Finance

Maricopa Community Colleges, Mesa Community College

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Star Alvarez