Stefani Gonzalez
Tucson
Summary
Personable and adaptable, well-qualified for contributing effectively in collaborative environment. Equipped with foundational knowledge in customer service and strong communication skills. Capable of quickly learning and applying new skills to create positive impact.
Overview
4
4
years of professional experience
Work History
Ecommerce Staff
University of Arizona Bookstore
07.2024 - Current
- Assisted customers with inquiries and transactions, ensuring a positive shopping experience.
- Processed sales transactions efficiently using point-of-sale systems, enhancing checkout speed.
- Trained new staff on store policies, procedures, and customer service standards.
- Resolved customer complaints promptly, improving overall satisfaction ratings in-store interactions.
Restaurant Waiter/Server
Panda House
01.2024 - Current
- Demonstrated excellent customer service skills by promptly taking orders, delivering food and beverages, and addressing any customer concerns or complaints.
- Greeted patrons at assigned tables and promptly addressed questions and requests.
- Greeted customers and provided menu information to create a positive dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning dishes and silverware.
- Multi-tasked effectively while managing multiple tables simultaneously during peak hours.
Fast Food Worker
SUBWAY
03.2022 - 07.2022
- Maintained cleanliness of work areas, including counters, tables and floors.
- Provided excellent customer service by greeting customers, taking orders and responding to inquiries.
- Kept work areas stocked with supplies and ingredients.
- Processed payments from customers using cash registers or other payment processing devices.
- Efficiently prepared food orders according to customer requests.
- Stocked shelves with ingredients necessary for menu items.
- Adhered to all safety regulations when handling food items.
Education
High School Diploma -
The University of Arizona
Tucson, AZ, US05.2028
Skills
- Order Taking
- Service Quality
- Customer service
- Customer relations skills
- Strong teamwork
LANGUAGES
Spanish Bilingual
Timeline
Ecommerce Staff
University of Arizona Bookstore
07.2024 - Current
Restaurant Waiter/Server
Panda House
01.2024 - Current
Fast Food Worker
SUBWAY
03.2022 - 07.2022
High School Diploma -
The University of Arizona