Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Stefany Aguilar Retana, MA

5516 N 63rd Dr, Glendale

Summary

Highly motivated and compassionate recent graduate seeking a Medical Assistant position where I can leverage my clinical skills and customer service experience to provide exceptional patient care. Eager to contribute to a healthcare team in delivering efficient and compassionate medical services while continuing to enhance my knowledge and skills in a dynamic medical environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Brand Associate

Gap Inc.
11.2024 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Medical Assisting Extern

Phoenix Children Hospital
04.2024 - 06.2024
  • Assisted in patient registration, obtaining medical histories, and entering information into the electronic health record.
  • Performed vital signs including height, weight, temperature, pulse rate and blood pressure measurements.
  • Prepared exam rooms with necessary instruments prior to patient visits.
  • Documented patient care services by charting in patient and department records.
  • Provided post-operative instructions to patients regarding medications and wound care treatments.
  • Maintained cleanliness throughout the clinic area by disinfecting surfaces between patient visits.
  • Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Promoted a safe environment by adhering to infection control protocols throughout the externship period.
  • Improved clinic efficiency by maintaining clean and organized treatment rooms for seamless patient flow.

Sales Associate

Ross Stores
06.2023 - 03.2024
  • Customer Service: Provide excellent customer service by greeting customers, answering questions about products, and assisting with purchases.
  • Cash Handling: Accurately handle cash, credit, and debit card transactions at the register. Count and balance cash drawer at the beginning and end of each shift.
  • Process Transactions: Scan merchandise, process returns and exchanges, and apply discounts or promotions as necessary.
  • Stock Replenishment: Assist with restocking merchandise on the sales floor during down time to ensure shelves are well-stocked and organized.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor of Science - Medical Studies

Arizona State University - Downtown
Phoenix, AZ
05-2028

High School Diploma -

Independence High School
Glendale, AZ
05-2024

No Degree - Medical Assisting

West-MEC Northeast Campus
Phoenix, AZ
05-2024

Skills

  • Patient Scheduling
  • HIPAA Compliance
  • Medical Terminology Proficiency
  • Vital Signs Monitoring
  • Exam Room Preparation
  • First Aid and CPR Certified
  • Written and Verbal Communication
  • Cash Register Operation
  • Store Maintenance
  • Customer Engagement
  • Cleaning and Sanitizing
  • Reliability
  • EMR / EHR
  • Cash Handling Accuracy
  • Patient-focused care
  • Customer Service
  • Phlebotomy
  • Injections
  • CPR
  • Maintaining confidentiality
  • Compassionate
  • Fluent in English and Spanish

Certification

  • CPR Certification
  • Certified Phlebotomy Technician
  • Registered Medical Assistant

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Dancing
  • Listening to music
  • Video Gaming
  • Documenting and sharing travel experiences
  • Playing tennis

Timeline

Brand Associate

Gap Inc.
11.2024 - 01.2025

Medical Assisting Extern

Phoenix Children Hospital
04.2024 - 06.2024

Sales Associate

Ross Stores
06.2023 - 03.2024

Bachelor of Science - Medical Studies

Arizona State University - Downtown

High School Diploma -

Independence High School

No Degree - Medical Assisting

West-MEC Northeast Campus

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Stefany Aguilar Retana, MA