Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Theresa Stellar Miller

Gilbert

Summary


Professional with strong experience in back office management. Demonstrates proven ability to optimize workflows, streamline processes, and enhance operational efficiency. Valued team player known for adaptability and commitment to achieving results. Skilled in data management, organizational coordination, and problem-solving. Recognized for effective communication, leadership, and fostering a collaborative work environment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Back Office Manager/Computer Support Consultant

Wild Birds Unlimited - Mesa AZ
02.2023 - Current
  • Streamlined back office processes to enhance operational efficiency and reduce turnaround time.
  • Oversaw daily workflow management, ensuring optimal resource allocation and task prioritization.
  • Developed and implemented training programs for staff, improving team performance and knowledge retention.
  • Collaborated with cross-functional teams to align back office functions with organizational goals and objectives.
  • Analyzed operational data to identify trends, informing strategic decisions for process improvements.
  • Evaluated new tools and technologies to enhance productivity within back office operations.
  • Assessed risk factors within the organization''s operations framework, developing mitigation plans to minimize potential losses or disruptions in service delivery.
  • Promoted a positive work environment through active engagement with employees, fostering a culture of open communication and mutual respect.

Quality Assurance Engineer II

Flipswitch/StrongMind
01.2014 - 01.2022
  • Writing, planning, and implementing tests for the many software applications in use by the company. Troubleshooting and research, tracking and resolving bugs, researching requirements, preparing specifications, writing test plans and test reports
  • Successfully moved tests from Microsoft Test Manager to Jira for several applications
  • Helped the Product Owner move the stories, bugs and other planning artifacts from TFS to Jira
  • Part of the team that discovered and mapped the critical information when transitioning from our homegrown Student Information System and Parent/Student Portal to PowerSchool
  • Part of the team that built several custom add-ons to the Student Information System including an automated scheduler to help the administrators put a large volume of students in courses all at once and a Learning Period Closeout Tool for a client in California
  • Ensured the continuing functionality of the legacy systems
  • Created a full regression test suite for course building application
  • Tested the compatibility of third-party Learning Management Systems with our courses

Systems QA Analyst

Apollo Group, Inc
01.2011 - 01.2013
  • Writing, planning and implementing tests for the many software applications in use by the company. Troubleshooting and research, tracking and resolving bugs, researching requirements, preparing specifications, writing test plans and test reports
  • Lead tester for implementation of new regulatory requirements, 2012 and 2013
  • Successfully translated all old spreadsheet test plans into HPALM for several applications
  • Mapped the integration points of a legacy application that was being replaced with a newer system
  • Located and helped to troubleshoot critical bugs which could have cost the company in fines
  • Maintained several legacy applications and helped to bring them to new regulatory standards as needed
  • Tested the implementation of the new document upload feature for the public facing applications

Software Tester

Affiliated Computer Services
01.2009 - 01.2011
  • Writing, planning and implementing tests for the many software applications in use by the company. Troubleshooting and research, tracking and resolving bugs, researching requirements, preparing specifications, writing test plans and test reports
  • Lead tester for implementation of new regulatory requirements, 2010 and 2011
  • Tested the upgrade to PeopleSoft 9
  • Tested new regulatory requirements in 2009, 2010 and 2011
  • Responsible for data set-up for testers in other areas
  • Data validation for Business Intelligence team

Business Process Analyst

Affiliated Computer Services
01.2007 - 01.2011
  • Researching requirements, preparing specifications, planning and implementation of new regulatory requirements
  • Created test plans and led testing on the implementation of new regulatory requirements for several major projects across several applications
  • Designed and implemented new features to track book vouchers in an application used by counselors
  • Prepared documentation and presentations for knowledge sharing
  • Intermediate SQL Server/Database Testing Experience (Tables/Views, Stored Procedures)

Document Intake Specialist

Affiliated Computer Services
01.2007 - 01.2009
  • Receiving faxed documents for the resolution of issues, determining of the documents received were acceptable, completing the precertification part of the financial aid process

Education

Bachelor of Science - Informatics

Western International University
Tempe, Arizona

Associate of Applied Science - Microcomputer Business Applications

Chandler-Gilbert Community College
Chandler, Arizona

Bachelor of Science (not completed) - Aeronautical Engineering

Embry-Riddle Aeronautical University
Prescott, Arizona

Skills

  • Quality Assurance

  • Agile Methodologies

  • Writing and executing test cases

  • Strong collaborative skills

  • Knowledge of HPALM 11

  • Regulatory compliance

  • Familiar with SQL

  • Knowledge of Google Suite

  • Problem Solving

  • Troubleshooting

  • Strong analytical skills

  • Integration of legacy systems with new systems

  • Knowledge of Jira

  • Knowledge of X-ray

  • Familiar with Confluence

  • Knowledge of Microsoft Office

  • Document management

  • Workflow optimization

  • Process management

  • Scheduling appointments

  • File management

  • Spreadsheet creation

  • Document control

  • Basic accounting

  • Record preparation

  • Report generation

  • Proofreading documents

  • Teamwork

  • Customer service

  • Problem-solving

  • Time management

  • Attention to detail

  • Problem-solving abilities

  • Reliability

  • Excellent communication

  • Critical thinking

  • Organizational skills

  • Active listening

  • Verbal and written communication

  • Decision-making

  • Planning and prioritization

  • Microsoft office

  • Flexible schedule

  • Training and orientation

  • Data entry

  • Task prioritization

  • Work Planning and Prioritization

  • Self motivation

  • Analytical thinking

  • Records and database management

  • Scheduling and calendar management

  • Professionalism

  • Office coordination

  • Document review

  • Scheduling

  • Staff training

  • Record keeping

  • Inventory control

  • Workflow management

  • Time management abilities

  • Written communication

  • Quality assurance

  • Employee scheduling

  • Documentation and control

  • Data analysis

  • Report writing

  • Electronic filing systems

  • Process improvement

  • Bookkeeping

  • Problem-solving aptitude

Certification

Certificate: Certified Tester, Foundation Level (ASTQB)

Timeline

Back Office Manager/Computer Support Consultant

Wild Birds Unlimited - Mesa AZ
02.2023 - Current

Quality Assurance Engineer II

Flipswitch/StrongMind
01.2014 - 01.2022

Systems QA Analyst

Apollo Group, Inc
01.2011 - 01.2013

Software Tester

Affiliated Computer Services
01.2009 - 01.2011

Business Process Analyst

Affiliated Computer Services
01.2007 - 01.2011

Document Intake Specialist

Affiliated Computer Services
01.2007 - 01.2009

Associate of Applied Science - Microcomputer Business Applications

Chandler-Gilbert Community College

Bachelor of Science (not completed) - Aeronautical Engineering

Embry-Riddle Aeronautical University

Bachelor of Science - Informatics

Western International University

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Theresa Stellar Miller