Stephani Seville
Lucky Strike Entertainment LLC
Phoenix
1
Certification
14
years of professional experience
Results-driven hospitality and food & beverage leader with over 8 years of management experience overseeing high-volume restaurants, bars, and guest service operations. Proven ability to build and develop high-performing teams, drive sales, control costs, and deliver exceptional guest experiences. Experienced in both front-of-house and back-of-house operations, with a hands-on leadership style focused on accountability, teamwork, and operational excellence. Passionate about creating positive workplace cultures while consistently achieving business goals in fast-paced environments.
Work History
Operations Manager
9 Months- Managed daily operations to ensure smooth bowling lane performance.
- Oversaw staff scheduling and training to optimize team efficiency.
- Implemented inventory control measures for bowling equipment and supplies.
- Coordinated maintenance schedules for lanes and machinery to minimize downtime.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily cash drawers and ensured proper reconciliations.
- Supervised daily ATM operations ensuring compliance with security protocols.
Assistant General Manager
3 Months- Assisted in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow
- Collaborated with the general manager to develop and implement strategic plans to improve business performance and achieve company goals
- Played a key role in recruiting, training, and mentoring new employees to ensure a high-performing team
- Analyzed financial data and prepared reports for senior management on budgeting, forecasting, sales trends, and profitability
- Oversaw daily operations of a high-volume kitchen, ensuring efficient workflow and timely preparation of food
- Implemented and upheld safety protocols set forth by the company to ensure the team remained in compliance to maintain a safe working environment that met TSA and Company standards
- Managed day-to-day operations, ensuring high levels of customer service and satisfaction.
- Coordinated training programs for new hires; created detailed job descriptions based on roles and responsibilities.
- Actively participated in meetings with senior management teams; offered constructive ideas for process improvements.
- Controlled budgets and conducted financial analysis to optimize profitability.
- Assisted in budget preparation activities including forecasting revenues, expenditures, and cash flow.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
Director of Food and Beverage
10 Months- Led strategic planning for food and beverage operations, enhancing guest satisfaction and operational efficiency.
- Developed and implemented innovative menu concepts, increasing revenue through diverse offerings.
- Streamlined inventory management processes, reducing waste while ensuring optimal stock levels.
- Mentored and trained staff on service standards and culinary techniques, fostering a high-performance team culture.
- Oversaw compliance with health and safety regulations, ensuring a safe dining environment for guests and staff.
- Managed budget allocations, optimizing resources for maximum impact while minimizing costs throughout planning stages.
- Organized logistics and prioritized tasks for small to large-scale weddings.
- Assisted with vendor contracts, negotiating rates and terms with wedding suppliers.
- Planned and created centerpieces, bouquets and floral arrangements for decorating wedding venues.
- Coordinated logistics for multiple weddings, ensuring seamless execution of events and client satisfaction.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Coordinated marketing initiatives, increasing brand awareness and customer engagement through social media platforms.
- Established operational budgets, monitoring expenses to maintain profitability while delivering exceptional service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Assistant Restaurant Manager
3 Years 5 Months- Making the schedules for our Team members (55+) staff approving PTO/LWOP and submitting time sheets using UKG dimensions.
- Handling inventory and P&Ls for the end of each month.
- Knowledgeable about cost and control and decisions on how to control our revenue while collaborating with the head chef using excel layouts to achieve our monthly forecast goals.
- I have my food handlers as well as my alcohol certifications.
- I'm the bar manager where I oversee my bartenders making sure they are successful and meet our expectations set in place for our restaurant to bring in the necessary revenue as well as provide great guest service.
- Order accordingly to keep our numbers where they are forecasted to be at the end of each month.
- I handle disciplinary paperwork that is required with our point system and other policies set in place.
- I ran operations in our restaurant for 6+ months as acting General Manager while assisting in helping manage the fine dining restaurant, their front of the house with ordering and assisting their kitchen with expo.
- I step in and fill in with the beverage managers on the casino floor as well as banquets to ensure a smooth running operation for our entire team.
- Enforced company policies and procedures
- Handled all team member scheduling
- Recruited and interviewed potential candidates
- Rearranged and detailed restaurant, bar, Expo Line and Office merchandise according to company standards
- Managed opening and closing restaurant and bar
- Managed daily reports of transactions
- Handled and submitted incoming sales calls
- Acted as customer service representative
- Managed nightly register and sales totals
- Supervised team members, employees and staff members
- Working inside at all main bars, concert/theater events, banquets as well as at our outside hotel pool.
- Handling large amounts of currency coming in and going out of the bar using a POS system while adhering to all money handling policies
- Working great in a fast-paced environment and maintaining company standards while providing excellent customer service all while having a professional demeanor
- QSR experience as well as fine dining. I handle the ordering from our outside vendors from alcohol, linen, restaurant materials to office supplies using Stratton Warren.
Bartender
2 Years 1 Month- In charge of putting in requisitions for the bar ensuring it is to be properly stocked and prepared for following shifts to run sufficiently
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
- Ensured compliance with health and safety regulations in the preparation and serving of food and drinks.
- Handling and keeping track of inventory and money using our integrated POS system, taking orders, cleaning and managing bar operations, mix and pour alcoholic and non-alcoholic drinks.
- Learned skills such as measurements and ingredients of cocktails, as well as a discerning knowledge of local, domestic and imported wines and beers.
- Using my customer service skills to take and deliver orders in a timely and professional manner.
- Delivered drinks quickly and efficiently while maintaining high standards of quality.
- Monitored guests' consumption levels throughout the shift in order to ensure responsible drinking habits.
- Assisted with training new wait staff members to ensure proper procedures were followed at all times.
Beverage Server
2 Years 2 MonthsCook 5
1 Year 6 MonthsCook 3
2 Years 6 MonthsEducation
Associate - Culinary
Diploma
Skills
Restaurant management
Kitchen management
Cooking
Fine dining experience
Sales
Employee scheduling
Vendor relationship management
Training and development background
Menu development
Sales forecasting
Budget control
Inventory control systems
Payroll processing
Timekeeping management
Budget oversight
Team building
Training development
Budgeting and forecasting
Invoice processing
Certification
- ServSafe
- Driver's License
- Food Handler Certification
- Title 4 alcohol Certification
Timeline
Operations Manager
Lucky Strike Entertainment LLC
10.2025 - CurrentRead More
Assistant General Manager
Delta Sky Lounge
07.2025 - 10.2025Read More
Director of Food and Beverage
Legacy Golf Resort
09.2024 - 07.2025Read More
Assistant Restaurant Manager
Wild Horse Pass Hotel and Casino
04.2021 - 09.2024Read More
Bartender
Wild Horse Pass Hotel and Casino
03.2019 - 04.2021Read More
Beverage Server
Wild Horse Pass Hotel & Casino
02.2016 - 04.2018Read More
Cook 5
Vee Quiva Resort and Casino
08.2014 - 02.2016Read More
Cook 3
Vee Quiva Resort and Casino
02.2012 - 08.2014Read More
Deer Valley High School
Diploma
Read More
Art Institute of Phoenix
Associate from Culinary
Read More