Stephanie Alshouse
2002 E River Rd. Tucson
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Optical Technician
Accent On Vision
08.2021 - Current
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintain Records
- Pretesting patients through the necessary machines needed for prescription.
Optical Technician
Nationwide Vision
12.2016 - 08.2019
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Conducted initial patient pretesting such as, pressure evaluation (NCT) Acuity assessments and auto refraction evaluation.
- Maintain records of customers prescriptions, work orders and payments.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Customer Service Representative
Alorica
08.2014 - 09.2015
- Confer with customers by telephone to provide information about products or services , take or enter orders , cancel accounts or obtain details of compliance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Check to ensure that appropriate changes were made to resolve customer complaints.
- Responded to customer requests for products, services, and company information.
Customer Services Representative
Afni Inc.
06.2013 - 05.2014
- Provided basic technical support for clients on a wide range of telephone/internet company.
- Informed customers about promotions and provide detailed information for various products..
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- solicit sales of new or additional services or products.
Education
High School Diploma -
Alta Vista High School
Tucson, AZ05.2012
Skills
- Customer Service
- Optical patient equipment testing
- Appointment scheduling
- Good listening skills
- Computer proficient
- Insurance approval
- Problem-solving abilities
- Documentation skills
Timeline
Optical Technician
Accent On Vision
08.2021 - Current
Optical Technician
Nationwide Vision
12.2016 - 08.2019
Customer Service Representative
Alorica
08.2014 - 09.2015
Customer Services Representative
Afni Inc.
06.2013 - 05.2014
High School Diploma -
Alta Vista High School
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