Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Bodin

El Mirage,AZ

Summary

Dedicated and empathetic customer service professional with extensive experience supporting diverse client needs across healthcare, coaching, and hospitality settings. Known for building strong relationships, resolving concerns efficiently, and delivering personalized support with a calm and compassionate approach. Adept at problem-solving, effective communication, and managing multiple responsibilities in fast-paced environments. Passionate about providing high-quality service and contributing to client satisfaction and success. Seeking to bring strong interpersonal skills and a solutions-oriented mindset to a dynamic customer-focused organization.

Overview

4
4
years of professional experience

Work History

Life Coach

Daivergent
01.2024 - Current
  • Provide personalized coaching to neurodiverse clients to support personal growth, emotional resilience, and independence.
  • Collaborate with interdisciplinary teams to create individualized support plans based on client strengths and goals.
  • Conduct one-on-one sessions to promote mental well-being, goal setting, and self-advocacy.
  • Maintain thorough documentation and progress tracking while ensuring confidentiality and professionalism.

Case Manager

Southwest Network
05.2022 - 06.2024
  • Conducted comprehensive assessments of clients' needs and developed personalized care plans to address their individual goals and concerns.
  • Provided advocacy and support to clients in navigating complex healthcare and social service systems to access the resources and services they need.
  • Maintained accurate and timely documentation of client interactions, services provided, and progress notes to ensure compliance with regulations and standards.
  • Managed approximately 30 incoming calls and emails per day from clients.

Barista/ Events Coordinator

808 Social
03.2021 - 08.2022
  • Maintained a calm demeanor during high-volume periods and special events.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Listened to customer desires and needs to recommend optimal products.
  • Listened to customer desires and needs to recommend optimal products.
  • Assisted with coordinating with vendors for marketing of their product for event success.

Private Nanny

Private
10.2021 - 03.2022
  • Established positive and nurturing relationships with both children and parents, fostering open communication and trust.
  • Planned and implemented engaging and educational activities to promote physical, social, and cognitive development.
  • Adapted to the individual needs and preferences of each child, creating a nurturing and supportive environment for their growth and development.

Education

Bachelor of Science - Sociology

Grand Canyon University
Phoenix
04.2022

Skills

  • Effective Communication
  • Life management
  • Critical Thinking
  • Attention to Detail
  • Conflict Resolution
  • Client assistance
  • Goal setting

Timeline

Life Coach

Daivergent
01.2024 - Current

Case Manager

Southwest Network
05.2022 - 06.2024

Private Nanny

Private
10.2021 - 03.2022

Barista/ Events Coordinator

808 Social
03.2021 - 08.2022

Bachelor of Science - Sociology

Grand Canyon University

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Stephanie Bodin