Stephanie Burruss
Scottsdale
Summary
Enthusiastic Surgical Coordinator, and authorizations specialist. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I'm motivated, Organized, and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet set goals.
Overview
8
8
years of professional experience
Work History
Prior Authorization Specialist
Orthoarizona
09.2016 - Current
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Tracked referral submission during facilitation of prior authorization issuance.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
Patient Services Supervisor
Orthoarizona
09.2016 - Current
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Recruited, hired and trained all front office staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Direct day-to-day administrative and operational functions for 8 providers, providing guidance and leadership to 12 front office employees across 3 facilities.
Surgery Scheduler
Orthoarizona
09.2016 - Current
- Expertly managed planning, scheduling and coordination of inpatient and outpatient procedures.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Checked patients in and out and collected payments.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized patient files and streamlined operations to improve efficiency.
- Coordinated with facilities to set up surgeries for 2 Surgeons.
- Educated patients about surgeries and provided treatment plan documentation.
- Verified insurance coverage and obtained pre-authorizations.
Education
GED -
Maricopa Community Colleges - Rio Salado Community College
Tempe01.2005
Skills
- Specialist/Orthopedic Procedures
- Patient Interviews
- Insurance Verification
- Authorizations
- Medical Terminology
- Medical Appeals Handling
- ICD-10 Coding Familiarity
- CPT coding knowledge
- Process improvement strategies
- Workflow Management
Additional Information
References upon request
Timeline
Prior Authorization Specialist
Orthoarizona
09.2016 - Current
Patient Services Supervisor
Orthoarizona
09.2016 - Current
Surgery Scheduler
Orthoarizona
09.2016 - Current
GED -
Maricopa Community Colleges - Rio Salado Community College
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