Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Carvajal

Phoenix,AZ

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

12
12
years of professional experience

Work History

Transaction Supervisor

JPMorgan Chase
11.2021 - Current
  • Managed transaction workflows to ensure compliance with regulatory requirements.
  • Coordinated with cross-functional teams to streamline operational processes.
  • Assisted in resolving complex transaction issues through effective problem-solving skills.
  • Oversaw development of transaction management policies and procedures, ensuring best practices across organization.
  • Supervised daily operations, ensuring team adherence to safety protocols and operational standards.
  • Coordinated workflow among staff to optimize productivity and meet SLA.
  • Executed audits of transaction records, ensuring accuracy and mitigating potential discrepancies.
  • Monitored employee performance, providing feedback and support to foster professional development.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Reported issues to higher management with great detail.
  • Managed employee time keeping and payroll.

Operations Team Lead

JPMorgan Chase
11.2020 - 11.2021
  • Oversaw daily operations, ensuring adherence to compliance and regulatory standards.
  • Mentored team members, fostering a culture of continuous improvement and collaboration.
  • Streamlined processes, enhancing workflow efficiency and reducing operational bottlenecks.
  • Implemented performance metrics, tracking team productivity and identifying areas for growth.
  • Analyzed operational data, providing insights for strategic decision-making and resource allocation.
  • Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
  • Conducted regular performance evaluations, providing constructive feedback to promote professional growth within the team.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Transaction Specialist I

JPMorgan Chase
03.2013 - 11.2020
  • Processed high-volume transactions with precision and attention to detail.
  • Analyzed transaction discrepancies, identifying root causes and resolving issues promptly.
  • CRU: Subject Matter Expert, trained fellow associates in multi functions in cru Sorted & balanced transactions; verified personal info.
  • Data Entry: To complete the final process before being shipped out Data Entry :JAEQ & JB Aide.
  • Exception Manager - view & fix documents before exported to different areas.
  • Assisting other processors in troubleshooting basic scanning procedures.
  • Scanner – used opex machine, monitoring for quality, exceeds metrics, allocating bins after completion.
  • Trained and mentored junior staff on best practices for transaction processing and compliance standards.
  • Demonstrated versatility by handling multiple responsibilities simultaneously without compromising on quality or timeliness of deliverables.
  • Safeguarded sensitive information by adhering to strict confidentiality protocols in all transactions.
  • Handled high volume of transactions promptly, consistently meeting productivity targets.
  • Exceeded client expectations through the consistent delivery of high-quality service, earning recognition as a top performer within the team.
  • Developed expertise in various transaction types, becoming a valuable resource for the team and clients alike.

Education

Administrative Assistant Programs

Yuma Private Industry Council

Communication Studies

Maricopa Community Colleges - Gateway Community College

Skills

  • Mentorship and team development
  • Employee talent development
  • Team coordination and scheduling
  • Employee relations management
  • Performance management oversight
  • One-on-one coaching expertise
  • Succession strategy implementation
  • Analytical problem-solving
  • Ongoing efficiency enhancement
  • Proficient in Microsoft Office Suite
  • Cross-functional coordination
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Reliability
  • Adaptability

Timeline

Transaction Supervisor

JPMorgan Chase
11.2021 - Current

Operations Team Lead

JPMorgan Chase
11.2020 - 11.2021

Transaction Specialist I

JPMorgan Chase
03.2013 - 11.2020

Administrative Assistant Programs

Yuma Private Industry Council

Communication Studies

Maricopa Community Colleges - Gateway Community College

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Stephanie Carvajal