Dedicated professional with strong customer service skills and expertise in complaint resolution. Proven ability to enhance guest experiences in fast-paced environments through effective transaction processing and order management.
Overview
14
14
years of professional experience
Work History
Server
Big's American Grill
Peoria
09.2025 - Current
Provided friendly and attentive service to guests in a fast-paced dining environment.
Trained new servers on restaurant procedures and menu items to ensure consistent service delivery.
Processed cash transactions and payments accurately to maintain financial integrity.
Resolved customer complaints promptly to improve guest satisfaction.
Member Service Representative
Credit Union West
Scottsdale
01.2023 - 10.2023
Assisted members with account inquiries and service requests.
Processed transactions accurately and efficiently at the front desk.
Educated members on credit union products and services available.
Facilitated loan applications by gathering necessary documentation from members.
Resolved member complaints by providing timely and effective solutions.
Answered incoming calls regarding membership benefits and services.
Teller
Aero Financial
Glendale
03.2020 - 06.2022
Processed customer transactions efficiently and accurately at Aero Financial.
Assisted customers with account inquiries and product information.
Maintained cash drawer integrity through diligent counting and balancing.
Handled customer complaints professionally to ensure positive experiences.
Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Server
The Cheesecake Factory
Peoria
03.2012 - 01.2020
Provided friendly and attentive service to guests in a fast-paced dining environment.
Took food and beverage orders accurately from customers at tables.
Resolved customer complaints swiftly to enhance overall dining experience.
Took orders from customers accurately and in a timely manner.
Stayed informed about daily specials, new menu items, promotions.