Stephanie Clayborn
Phoenix
Summary
Dynamic and results-oriented professional with extensive expertise in customer service, cash management, and safety procedures. Proficient in front desk operations, inventory control, and overnight auditing within hospitality environments, ensuring seamless guest experiences and adherence to safety standards in transportation and educational sectors. Proven leader with a strong track record of effective team management and operational oversight, consistently driving success through collaboration and adaptability to evolving demands. Skilled in conflict resolution, process improvement, and cultivating a positive work atmosphere that enhances team performance and guest satisfaction.
Overview
28
28
years of professional experience
Work History
Home Caretaker
Orion Care LLC
Chandler, AZ
05.2023 - Current
- Provided compassionate personal care for client, ensuring comfort and safety in daily activities.
- Assisted client with meal preparation, promoting nutritional health and dietary needs.
- Supported medication management, facilitating timely administration and adherence to prescribed regimens.
- Implemented care plan, enhancing client well-being through tailored support strategies.
- Coordinated transportation for client to medical appointments, improving access to healthcare services.
- Collaborated with multidisciplinary teams to assess client needs and adjust care plans as necessary for optimal outcomes.
Front Desk Agent/Night Auditor
Champagne Lodge and Luxury Suites
Willowbrook, IL
08.2013 - 08.2023
- Performed comprehensive inventory assessments for alcohol spirits and refreshments, maintaining accuracy in stock levels.
- Oversaw cash handling operations for safe and cash drawer, ensuring accurate financial record maintenance.
- Conducted overnight auditing while assembling breakfast bar and food assortments, ensuring a delightful experience for guests.
- Streamlined late check-in processes and ensured timely delivery of packages to guest rooms.
- Managed phone inquiries and reservation bookings to enhance guest experience.
- Managed guest check-in and check-out processes efficiently, ensuring a seamless arrival experience.
Bus Operator
Chicago Transit Authority
Chicago, IL
09.2008 - 03.2013
- Operated buses safely and efficiently, transporting passengers on scheduled routes
- Implemented safety procedures regarding public affairs, ensuring compliance with transit regulations
- Maintained communication with dispatch to report delays and coordinate service adjustments effectively.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
Safety Manager
LAIDLAW EDUCATION SERVICES
Villa Park, IL
12.1998 - 09.2008
- Maintained accurate files and records to support compliance with safety regulations
- Conducted training classes to ensure staff adherence to safety protocols
- Coordinated license renewals, ensuring all personnel met regulatory requirements
- Performed data entry to track safety incidents and training completion
Education
High School Diploma -
Glenbard East High School
Lombard, IL06.1990
Massage Therapy - Massage Therapist
Everest College
Burr Ridge, IL2015
Skills
- Extensive hospitality experience
- Operational leadership
- Fleet operations
- Hotel guest relations support
- Administrative support role
- Cash Management
- Hotel and accommodations guest check in/out
- Hotel and accommodations guest special request handling
- Overnight Auditing
- Customer Service Skills
- Personal hygiene assistance
Languages
English
Timeline
Home Caretaker
Orion Care LLC
05.2023 - Current
Front Desk Agent/Night Auditor
Champagne Lodge and Luxury Suites
08.2013 - 08.2023
Bus Operator
Chicago Transit Authority
09.2008 - 03.2013
Safety Manager
LAIDLAW EDUCATION SERVICES
12.1998 - 09.2008
High School Diploma -
Glenbard East High School
Massage Therapy - Massage Therapist
Everest College
Additional Information
Authorized to work in the US for ANY employer