STEPHANIE FERREYRA
Mesa,AZ
Summary
Dedicated and results-driven Retail Specialist with a proven track record of delivering exceptional customer service and driving sales growth in fast-paced retail environments. Adept at building strong customer relationships, maximizing operational efficiency, and ensuring a seamless shopping experience. Possesses a deep understanding of merchandising strategies, inventory management, and staff supervision. Strong communicator and team player with a passion for exceeding sales targets and enhancing overall store performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Group Home Manager
Catalyst Community Corporation
09.2021 - 07.2023
- Administered and allocated budget to control costs and optimize use of resources
- Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening and asking appropriate questions
- Organized proper transportation for clients to and from appointments, educational and extracurricular activities
- Encouraged residents to independently interact with others, make decisions and participate in community activities
- Supervised group home for 10 residents with behavioral and developmental disabilities issues by motivating direction of 2 member team
- Resolved concerns regarding staff, residents and care to maintain standards throughout group home
- Communicated with families or advocates to discuss resident needs and progress
- Created and monitored medication log systems to oversee proper storage and disposal of medications.
Senior Cargo Agent
Qatar Airways
02.2020 - 08.2021
- Air cargo professional responsible for information required to transport air cargo worldwide
- Assisted high customers satisfaction by providing them with details on their shipment, clarity on their route, avoiding disturbances and unexpected problems or delays
- Facilitated in coordinating shipments by forecasting and planning services while also managing the inventory on flights
- Ensured all documentation for shipments was complete, following proper guidelines and procedures for dangerous goods, pharmaceuticals, and live animals
- Maintained close contact with managerial staff to receive updates on aircraft functionality and global changes that may affect shipment arrival
Sales Associate
Forever 21
06.2017 - 02.2020
- Proficient in team leadership, delegating tasks effectively, and fostering a cohesive and motivated work environment
- Strong salesmanship abilities, consistently achieving and surpassing sales targets while leading the team to success
- Excellent communication skills, adept at conveying product information, store policies, and promotions clearly and persuasively
- Trend awareness and fashion-forward mindset, enabling accurate styling advice and product recommendations
- Problem-solving and conflict resolution skills, adept at handling customer concerns with empathy and professionalism
- Inventory management proficiency, ensuring accurate stock levels and contributing to a well-organized store environment
- Adaptability and flexibility in a fast-paced retail se ing, consistently maintaining a positive a itude and high energy levels.
Education
Some College (No Degree) - Psychology Teacher Education
Nyack College
Nyack, NYSkills
- First Aid/CPR
- Computer Skills
- Team Management
- Conflict Resolution
- Team Building
- Reliable & Trustworthy
- Critical Thinking
- Supervision & Leadership
- Friendly, Positive attitude
- People Skills
- Customer Service
- Organizational Skills
- Active Listening
Certification
Certifications Level 1 Clearance Card CPR/AED, Certified First Aid, Certified CPI Training, Certified RBT - Registered Behavior Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Group Home Manager
Catalyst Community Corporation
09.2021 - 07.2023
Senior Cargo Agent
Qatar Airways
02.2020 - 08.2021
Sales Associate
Forever 21
06.2017 - 02.2020
Some College (No Degree) - Psychology Teacher Education
Nyack College
Certifications Level 1 Clearance Card CPR/AED, Certified First Aid, Certified CPI Training, Certified RBT - Registered Behavior Technician
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