Stephanie Glenn
El Mirage
Summary
Dedicated and focused Patient Finance representative who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Seeking a role that allows me to grow my Career.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Pre-Access Specialist II
Phoenix Children's Hospital
01.2014 - Current
- I work in a very high paced department and provide superior customer service to both my internal and external clients
- As a Pre-Access Specialist I am the patient/parents first point of contact for the hospital
- I'm responsible for accurate and complete pre-registration, insurance verification, and securing authorization of scheduled professional and hospital services
- I Contact the patient's parent/responsible party by phone and obtains all current demographic, insurance and employer information, and making updates as appropriate
- I Notify the patient/guarantor of any applicable deductible, co-pay, lifetime maximum, pre-existing condition restrictions
- I ask for payment in a very confident but non demanding way
- I organize, prioritize and review daily work activity to ensure that complete, accurate and compliant pre-registration has been completed
- I also maintain a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image
- I have also assisted in the Emergency room on several occasions
Family Financial Counselor
Phoenix Children's Hospital
01.2015 - 04.2017
- In this position, I work with patient families to educate them on applicable insurance benefits and payment options for out of pocket amounts due
- For uninsured and underinsured patients, I assist families in obtaining 3rd party insurance coverage through government and/or commercial plans and walking them through the hospital’s financial assistance application process
- Screening for eligibility for state Medicaid, facilitating the application process, and working closely with Department of Economic security on expediting application determination
- In this position I provide patient centered, friendly approach in customer service that is coordinated with the patient's care team to ensure that the family has a full understanding of liability, coverage and coverage options, and payment options
- The specific clinics I assisted in were Hematology/ Oncology, Neurology and Neurosurgery, and Nephrology
Patient Finance representative
Banner Thunderbird Medical Center
08.2009 - 01.2014
- Company Overview: Glendale, AZ
- I worked in a very high paced medical environment
- My primary responsibility is providing my patients and peers with outstanding customer service
- I admit and register patients in both the inpatient and emergency room environment
- I take inbound and make outbound calls regularly to and from patient, insurance companies, and medical staff
- I educate patients on their insurance and calculate patient financial responsibility
- I collect payment for services in an effective but non demanding way to ensure the hospital is compensated timely at the same time being empathetic to each patient’s situation
- I counseled patients that were unable to pay their expected responsibility in full
- I made payments arrangements, and assisted them with applying for AHCCCS, and/or applying for various other financial assistance options thru the hospital
- Screening for eligibility for state Medicaid, facilitating the application process, and working closely with Department of Economic security on expediting application determination
- I worked closely with various insurance companies to obtain authorization for services to ensure timely reimbursement for the facility
- I have also worked as a birth recorder preparing birth certificates for new parents and reporting births to the state
- I also assisted frequently in the Emergency room as needed
- Glendale, AZ
Senior Payroll Specialist
Paychex INC
10.2006 - 11.2010
- My primary responsibility was providing exceptional customer service
- I have a personal client base of 250 businesses
- I maintained a close business relationship with my clients to ensure their employees are paid timely and accurately
- I keep them in compliance with state and federal guidelines
- I process my client’s payroll, track benefit time reporting, execute garnishments and liens
- I also process and amend their business tax returns such as the quarterly for 941 and annual form 940and amending W-2’s
Customer Service Business Consultant
American Express
05.2001 - 11.2006
- I provided excellent customer service
- My duties included data entry, telephone customer service, identifying client needs and offering products that may be beneficial to their business, updated account information, and opening fraud investigations
- I also spent 6 months in Quality Assurance
- In this position I monitored phone calls to ensure banking regulations were being met
- I worked closely with leaders and provided coaching to employees
Customer Service
AT&T Broadband
03.1999 - 04.2001
- I Provided excellent customer service, Data entry, troubleshooting technical issues, scheduling repair calls, billing and identifying customer needs and offering products tailored to customer
Education
associate in arts -
Estrella Mountain Community College
Avondale, AZ01.2025
High School Diploma - General studies
Leavenworth Senior High School
Leavenworth, KS01.1994
Skills
- Exceptional customer service
- Meticulous attention to detail
- Time management
- Results-oriented
- Strong problem solver
- Self-directed
- Resourceful
- Dedicated team player
- Strong interpersonal skills
- Patient charting
- Medical terminology
Certification
CPR and BLS certified
Fingerprint Clearance card
Valid fingerprint clearance card
Timeline
Family Financial Counselor
Phoenix Children's Hospital
01.2015 - 04.2017
Pre-Access Specialist II
Phoenix Children's Hospital
01.2014 - Current
Patient Finance representative
Banner Thunderbird Medical Center
08.2009 - 01.2014
Senior Payroll Specialist
Paychex INC
10.2006 - 11.2010
Customer Service Business Consultant
American Express
05.2001 - 11.2006
Customer Service
AT&T Broadband
03.1999 - 04.2001
High School Diploma - General studies
Leavenworth Senior High School
associate in arts -
Estrella Mountain Community College
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