Stephanie Hannan
Phoenix
Summary
Dynamic Enrollment Coach at Arizona State University with strong interpersonal skills and a proven track record in student support. Successfully fostered engagement and built relationships, contributing to high satisfaction rates. Adept at problem-solving and data analysis, I thrive in collaborative environments, ensuring prospective students achieve their academic goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Enrollment Coach
Arizona State University - Ed Plus
Tempe
10.2025 - Current
- Acted as a critical point of contact for prospective students through chats, emails, calls, or texts to answer initial questions and assist with enrollment through admissions and registration.
- Foster engagement with prospective students by learning about their needs, providing timely responses to inquiries, and offering support throughout the enrollment process.
- Contribute to prospective student success through building relationships, getting to know their “Why” and aligning them with programs to accomplish their goals.
Work collaboratively with EdPlus Enrollment Coordinators to deliver an exceptional prospective student experience while assisting with completing their application with high urgency. - Use resources and critical thinking skills to solve problems, quickly make decisions, and provide the best, most accurate information and direction to prospective students.
Distribute recruitment materials to individually support students.
Take a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind. - Cultivate relationships within the ASU community to ensure that recruitment program goals and objectives are accomplished.
Assume or coordinate other duties or projects as assigned or directed.h admissions and registration.
Implementation Specialist
Cobalt Ed.
Phoenix
07.2023 - 06.2025
- Communicated regularly with clients during implementation process, providing progress updates and evaluating needs to ensure satisfaction.
- Presented more than 100 hours of professional development, technical training and support to groups of 10-75 teachers, administration, and staff, scoring 90% or higher on customer satisfaction surveys.
- Provided more than 100 hours of one on one coaching, mentoring, and support scoring 90% percent or higher on customer satisfaction surveys.
- Provided on demand support by phone, email, Zoom, and in-person meetings to school staff utilizing various curriculums, including Amplify Science.
- Familiarized new clients with products and services by providing training on new systems.
- Built and maintained relationships with school staff and administrators at multiple sites to determine their needs and develop plans to serve those needs.
- Cultivated strong customer relationships and loyalty through proactive communication and support.
- Identified improvement areas in existing processes and developed targeted solutions to enhance operational efficiency.
- Analyzed complex problems, identified root causes and proposed effective solutions.
Special Education Teacher
Kyrene Elementary School District
Phoenix
07.2016 - 05.2022
- Communicated regularly with families to share information and updates in a clear, concise, and friendly manner.
- Problem solved and made real-time decisions daily in a fast-paced and dynamic environment with acute attention to detail.
- Facilitated small groups, team building, and promoted collaboration towards common goals.
- Identified and addressed problems and challenges that arose in the workplace, and worked collaboratively with colleagues to find effective solutions.
- Researched, learned, and utilized new technology and resources regularly in daily lessons and encouraged use by students to enhance learning experience and keep up with current trends.
- Planned, prepared, and delivered engaging instruction adapted to all learning types.
- Built positive relationships with students and families, addressing needs and concerns to facilitate smooth transitions to middle school.
- Provided one-on-one and small group academic counseling and support, tailoring approaches to meet diverse learning needs for 35+ students annually.
- Problem solved and made real time decisions daily in a fast paced and dynamic environment with acute attention to detail.
- Provided more than 25 hours of professional development training to educate faculty and staff on laws and regulations governing Special Education.
- Collaborated with teachers, school staff, administrators, and parents/guardians to monitor student needs and develop action plans and goals, ensuring a comprehensive support system.
- Recorded, monitored, and analyzed data to determine student progress and areas of need.
- Developed systems to regularly communicate and share data with families, problem solve, and address concerns in a timely manner.
- Wrote timely, accurate, clear, and concise federal IEP documents and conducted annual IEP review meetings for a caseload of 15-20 students each year, ensuring information was easy for families to understand.
- School Special Education Department Lead (2018-2022): Duties included: attending district-level special education department meetings, facilitated school special education department and data analysis meetings, ensured district and federal protocols related to IDEA were being followed, coordinated Instructional Assistant schedules to best support students, and advocating for the needs of the department.
- Special Education Mentor Teacher (2019-2020): Took on an additional role when requested to mentor two resource teachers that were new to a different school and did not have adequate support. Duties included communicating and modeling district expectations, regular check-ins, meeting based on their needs, modeling best practices for data collection and analysis, and providing individualized professional development as needed.
Education
BACHELOR OF ARTS - ELEMENTARY AND SPECIAL EDUCATION
Arizona State University
Tempe12-2015
Skills
- Strong Interpersonal and Communication Skills
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Collaboration and Coordination
- Data Collection and Analysis
- Student support
- Academic counseling
Certification
- Standard Professional Mild/Moderate Special Education K-12
- Standard Professional Elementary K-8
- Structured English Immersion K-12
References
References available upon request
Timeline
Enrollment Coach
Arizona State University - Ed Plus
10.2025 - Current
Implementation Specialist
Cobalt Ed.
07.2023 - 06.2025
Special Education Teacher
Kyrene Elementary School District
07.2016 - 05.2022
BACHELOR OF ARTS - ELEMENTARY AND SPECIAL EDUCATION
Arizona State University