Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie James

Tucson

Summary

Dynamic and reliable professional with extensive experience at Goodwill Store, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Recognized for training new staff and implementing loss prevention strategies, contributing to a secure and efficient retail environment.

Overview

4
4
years of professional experience

Work History

Cashier

Goodwill Store
12.2023 - 02.2025
  • TucdProcessed customer transactions accurately using point-of-sale systems.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained organized cash register area, ensuring efficient workflow and cleanliness.
  • Assisted in training new cashiers on operational procedures and customer interaction standards.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Pricer

Goodwill
12.2023 - 02.2025
  • Analyzed pricing data to determine optimal price points for donated goods.
  • Collaborated with team members to maintain accurate inventory pricing and categorization.
  • Assisted in training new staff on pricing strategies and operational procedures.
  • Monitored market trends to adjust pricing strategies and maximize sales potential.
  • Evaluated product quality to ensure appropriate pricing alignment with organizational standards.
  • Maintained appearance of facility and merchandise to encourage donors and shoppers.
  • Transported merchandise to sales floor, stocked shelves, rotated merchandise and performed mark-downs to comply with company policy.
  • Priced and tagged Type products based on pricing guide to optimize sales volume.
  • Continuously monitored the effectiveness of implemented pricing strategies, making necessary adjustments to maintain competitiveness within the marketplace.
  • Sorted donations to determine value based on style, quality and condition in connection with original value.
  • Established competitive price points to attract customers while maintaining profit margins.

Production Worker

Good Will
12.2023 - 02.2025
  • Operated production machinery to ensure efficient workflow and product quality.
  • Followed safety protocols to maintain a secure working environment.
  • Assembled products accurately according to specifications and quality standards.
  • Assisted in training new employees on operational procedures and safety measures.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
  • Engaged in regular review meetings to discuss production performance and set future goals.
  • Adapted quickly to changes in production schedules, ensuring flexibility in operations.
  • Supported new staff, facilitating quicker adaptation to production environment.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

Sales Associate

Good Will
12.2023 - 02.2025
  • Maintained store cleanliness and organized merchandise displays to enhance customer experience.
  • Collaborated with team members to achieve sales goals and improve service delivery.
  • Participated in promotional events, driving engagement and increasing foot traffic within the store.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Collaborated with team members to achieve monthly sales targets.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Cook

Ridgecrest Assisted Living
09.2021 - 10.2023
  • Developed daily menus, incorporating seasonal ingredients to enhance customer satisfaction.
  • Streamlined food preparation processes, reducing waste and improving efficiency.
  • Collaborated with management to implement cost-control measures for ingredient procurement.
  • Assisted in inventory management, ensuring timely restocking of supplies and minimizing shortages.
  • Evaluated kitchen operations regularly, identifying areas for improvement and implementing solutions.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Collaborated with management team to develop new menu items.
  • Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
  • Managed time effectively to ensure timely meal preparation, even during peak hours.
  • Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
  • Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
  • Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
  • Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
  • Developed and maintained clean and organized kitchen workspace, setting standard for team.
  • Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Managed opening and closing shift kitchen tasks.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Adjusted recipes based on ingredient availability or customer request.
  • Planned menus for different events, seasons and customer requests.

Housekeeper

Ridgecrest Assisted Living
09.2021 - 10.2023
  • Maintained cleanliness and organization in guest rooms, ensuring high standards of hospitality.
  • Utilized commercial cleaning equipment to enhance efficiency and effectiveness of cleaning processes.
  • Collaborated with team members to ensure timely completion of daily housekeeping tasks.
  • Developed strategies to improve workflow efficiency and reduce turnaround times in room preparation.
  • Monitored compliance with health and safety regulations, fostering a safe working environment for all staff.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Changed bed linens and collected soiled linens for cleaning.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Polished fixtures to achieve professional shine and appearance.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Assisted Living Event Coordinator

Ridgecrest Assisted Living
08.2021 - 10.2023
  • Managed vendor relationships, negotiating contracts and securing necessary services for events.
  • Developed event timelines and schedules to optimize workflow and resource allocation.
  • Trained and mentored junior staff, fostering a collaborative team environment focused on excellence in event coordination.
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Brainstormed and implemented creative event concepts and themes.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
  • Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
  • Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
  • Conducted post-event evaluations to gather attendee feedback, leading to continuous improvement of future events.
  • Increased event attendance, leveraging social media platforms and email marketing campaigns to raise awareness.
  • Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

Education

Child Development

Palomar College
San Marcos, CA

No Degree - Child Developement And Childhood Education

San Diego Miramar College
San Diego, CA

High School Diploma - Elective Art And Childcare

Mira Mesa High School
Mira Mesa Ca
05.1996

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Reliability and punctuality
  • Customer relations
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Attention to detail
  • Inventory management
  • Sales expertise
  • Fraud prevention awareness
  • Loss prevention
  • Spirit, wine, and beer expertise
  • Multitasking and organization
  • Clear communication
  • Empathy and patience
  • Data entry
  • Basic math
  • Visual merchandising
  • Credit card processing
  • Upselling techniques
  • Promotions and discounts
  • Dependability and reliability
  • Transaction handling
  • Hospitality and accommodation
  • Problem-solving
  • Honest and dependable

Timeline

Cashier

Goodwill Store
12.2023 - 02.2025

Pricer

Goodwill
12.2023 - 02.2025

Production Worker

Good Will
12.2023 - 02.2025

Sales Associate

Good Will
12.2023 - 02.2025

Cook

Ridgecrest Assisted Living
09.2021 - 10.2023

Housekeeper

Ridgecrest Assisted Living
09.2021 - 10.2023

Assisted Living Event Coordinator

Ridgecrest Assisted Living
08.2021 - 10.2023

Child Development

Palomar College

No Degree - Child Developement And Childhood Education

San Diego Miramar College

High School Diploma - Elective Art And Childcare

Mira Mesa High School

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Stephanie James