Stephanie Marokeel

• Developed customized behavior intervention plans for clients experiencing developmental challenges.
• Consistently tracked and recorded client progress alongside behavioral modifications.
• Facilitated improvement of patients' social interactions and engagement levels.
• Engaged in ongoing training to refine knowledge of behavior analysis methodologies.
• Utilized therapeutic techniques within play activities to elevate student participation.

• Negotiated payment plans with customers to ensure timely debt repayment.
• Documented collection activities in company software for accurate record-keeping.
• Conducted follow-ups on outstanding accounts to secure prompt payments.
• Adhered to company policies and applicable laws throughout debt collection processes.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Documented conversations with customers to track requests.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Helped them with creating an online account and also with getting back into to their online accounts if were locked out.
• Offered subject matter expertise on employment regulations, compensation policies and personnel management procedures to optimize internal structures.
• Collected job and occupational information through observations and employee surveys.
• Prioritized and organized tasks to efficiently accomplish service goals.

• Consistently exceeded performance goals through effective call handling and customer engagement.
• Actively listened to customers to resolve complaints and inquiries, enhancing customer satisfaction.
• Maintained calm and professional demeanor during challenging calls, ensuring positive customer experiences.
• Empathetic with those who are going through hardships, and communicate clearly what options they have available to assist them during hardship.
• Handle calls in English and Spanish. Translate for customers/agents.
• Call center environment handling manual and automatically dialed outbound calls.
• Trained new team members on scripts, company services and performance strategies and provided mentoring.
• Used skip tracing and other techniques to locate cars.

• Documented customer interactions, including inquiries, complaints, and actions taken to enhance service quality.
• Determine charges for services requested, collect payments, or arrange for billing.
• Resolved service or billing complaints by exchanging merchandise, refunding money, or adjusting bills to restore customer satisfaction.
• Ensured appropriate changes were made to effectively resolve customer issues.
• Explain products or services and prices, and answer questions from customers.
• Obtain customer information such as name, address, and payment method, and enter orders into computers.

Responsibilities

• Developed weekly lesson plans to enhance student engagement and learning.
• Monitored and assessed student behaviors during activities to tailor instructional strategies.
• Built and strengthened positive relationships with students, parents and teaching staff.
• Differentiated instruction according to student skill level.
• Helped students build learning and study skills to achieve educational goals.
• Tracked student progress through assessments to ensure comprehensive understanding of material.
• Worked on letters of the alphabet, numbers, colors Accomplishments

• Oversaw daily operations to ensure team success.
• Collaborated with team to exceed corporate expectations.
• Fostered positive atmosphere and prepared team for success.
• Trained new team members in cash register operation, stock procedures and customer service.
• Operated cash register, collected payments and provided accurate change.
• Resolved workplace dilemmas to maintain customer and co-worker satisfaction.
• Assigned co-workers to assigned positions.
• Learned roles of other departments to provide coverage and keep store operational.