Stephanie Martinez
Tucson
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
4
4
years of professional experience
2004
2004
years of post-secondary education
Work History
Front Desk Receptionist
Nationwide vision
Tucson
06.2025 - Current
- Greeted and assisted customers upon arrival at the reception area.
- Managed phone calls and directed inquiries to appropriate staff members.
- Scheduled appointments for eye exams and consultations efficiently.
- Processed patient information using electronic health record systems accurately.
EVS Housekeeper
Banner University Medical Center
Tucson
11.2023 - 08.2025
- Maintained cleanliness and sanitation in patient rooms and common areas.
- Followed safety protocols for handling cleaning chemicals and materials.
- Collaborated with nursing staff to ensure timely room turnover and readiness.
Service Representative
GEICO
Tucson
05.2022 - 10.2023
- Provided clear information about coverage options and pricing plans.
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated customers on insurance products to ensure informed decisions.
- Updated accounts with recent information and processed customer payments.
Education
Desert View High School
Tucson, AZSkills
- Electronic health records
- Appointment scheduling
- Customer service
- Telephone management
Timeline
Front Desk Receptionist
Nationwide vision
06.2025 - Current
EVS Housekeeper
Banner University Medical Center
11.2023 - 08.2025
Service Representative
GEICO
05.2022 - 10.2023
Desert View High School