Stephanie McNaughton
Red Rock,Arizona
Summary
Dynamic professional with extensive experience at the United States Postal Service, excelling in customer service and employee training. Proven track record in enhancing operational efficiency and compliance with postal regulations. Strong problem-solving skills and attention to detail contributed to improved team performance and customer satisfaction.
Professional mail operations expert with significant experience in postal services management and logistics. Strong focus on team collaboration and driving results, ensuring smooth operations and adaptability to changing needs. Possesses critical skills in route planning, customer service, and regulatory compliance. Known for reliable leadership and effective communication.
Overview
16
16
years of professional experience
Work History
Postmaster/Clerk
United States Postal Service, USPS
04.2012 - 05.2023
- Assisted customers in determining proper postal service to align with individual needs.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
- Hired, trained, and evaluated performance of employees.
- Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
- Developed and maintained detailed reports of all post office activities using Word.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates.
- Boosted workplace morale through the implementation of employee recognition programs and regular team-building activities.
- Issued and cashed daily money orders.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Enhanced customer service with timely and accurate information when handling inquiries.
Executive Assistant
Enterprise Electronics Corporation
04.2007 - 08.2011
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
- Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Took notes and dictation at meetings.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Associate of Applied Science - Office Administration/Health Information Tech
Enterprise State Community College
Enterprise, AL05-2012
Skills
- Safety procedures
- Postal regulations
- Deadline oriented
- Route planning
- Employee training
- Customer-oriented
- Mail sorting
- Mail distribution
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
Postmaster/Clerk
United States Postal Service, USPS
04.2012 - 05.2023
Executive Assistant
Enterprise Electronics Corporation
04.2007 - 08.2011
Associate of Applied Science - Office Administration/Health Information Tech
Enterprise State Community College
Similar Profiles
Nickolas Piazza Sr.Nickolas Piazza Sr.
Executive Plant Manager Major at United States Postal Service, USPSExecutive Plant Manager Major at United States Postal Service, USPS
Amanda HernandezAmanda Hernandez
Postal Worker at United States Postal Service, USPSPostal Worker at United States Postal Service, USPS
Brett MimsBrett Mims
Truck Driver at United States Postal Service, USPSTruck Driver at United States Postal Service, USPS