Stephanie Moore
Coolidge
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced work environments.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
4
4
years of professional experience
2019
2019
years of post-secondary education
Work History
Server
Iron Skillet Restaurant
5235N sunland gin Rd Eloy
08.2022 - 01.2023
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently for diverse clientele.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining area and utensils.
- Handled cash transactions accurately during busy shifts.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Recommended menu items based on customer preferences and dietary needs.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Manager
Taco Bell Restaurant
558 N pinal pkwy ave
01.2021 - 05.2022
- Supervised daily operations to ensure smooth restaurant workflow.
- Trained and mentored team members on service standards and procedures.
- Managed inventory levels to maintain stock availability and reduce waste.
- Customer service
- Making sure the customer is satisfied
- Developed customer service strategies to enhance guest experiences.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Mimi cafe 836 N promenade pkwy
Mimi's Cafe
558 N pinal pkwy ave
04.2019 - 12.2019
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
Coolidge Higher School
Coolidge, AZSkills
- Cash handling
- Order management
- Customer service
- Inventory management
- Team collaboration
- Conflict resolution
- Training others
- Guest satisfaction
- Effective communication
- Attention to detail
- Problem solving
- Guest relations management
- Hospitality service expertise
- Price memorization
- Professional appearance
- Service prioritization
- Sales techniques
- Multitasking and organization
- Strong work ethic
- Task prioritization
- Positive guest interactions
- Team member support
- Point-of-sale system
- Quality control
- Exceptional customer service
- Shift management
- Point of sale operation
- Regulatory compliance
Languages
English
Professional
Timeline
Server
Iron Skillet Restaurant
08.2022 - 01.2023
Manager
Taco Bell Restaurant
01.2021 - 05.2022
Mimi cafe 836 N promenade pkwy
Mimi's Cafe
04.2019 - 12.2019
Coolidge Higher School