Stephanie Musatoff
Goodyear
Summary
Assists with projects, campaigns and special events. Proficient in gathering public health data, updating spreadsheets and writing internal and external communications to support and enhance organizational objectives.
Overview
6
6
years of professional experience
Work History
Treatment Coordinator
Paseo Ranch Pediatric Dentistry And Orthodontics
03.2024 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Explained treatment choices to patients and helped determine best options.
Key Carrier
TJX Companies
12.2023 - 05.2024
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
Community Health Intern
Scranton City Hall
01.2023 - 05.2023
- Assisted in grant writing efforts to secure funding for critical public health programs and projects.
- Collaborated with a multidisciplinary team to address complex community health challenges effectively.
- Tracked progress towards program goals using appropriate data collection methods, ensuring accurate reporting and evaluation outcomes.
Medical Receptionist
The Gardens At Stroud
12.2021 - 05.2023
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated check-in and check-out.
Customer Experience Coordinator
TJX Companies
05.2021 - 03.2022
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
Sales Associate
TJX Companies
10.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Medical Records Intern
Care One Nursing Home
09.2018 - 01.2019
- Improved patient data accuracy by meticulously reviewing and updating medical records.
- Enhanced overall efficiency by assisting with the organization and filing of medical documents.
- Supported the transition to electronic health records by scanning and uploading physical documents into the digital system.
Education
Public Health - Health Administration
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05.2023
Skills
- Appointment Scheduling
- Knowledge of dental insurance
- HIPAA Compliance
- Office Administration
- Treatment Planning
- Customer Service
Timeline
Treatment Coordinator
Paseo Ranch Pediatric Dentistry And Orthodontics
03.2024 - Current
Key Carrier
TJX Companies
12.2023 - 05.2024
Community Health Intern
Scranton City Hall
01.2023 - 05.2023
Medical Receptionist
The Gardens At Stroud
12.2021 - 05.2023
Customer Experience Coordinator
TJX Companies
05.2021 - 03.2022
Sales Associate
TJX Companies
10.2020 - 05.2021
Medical Records Intern
Care One Nursing Home
09.2018 - 01.2019
Public Health - Health Administration
East Stroudsburg University of Pennsylvania
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