Stephanie Nelson
Phoenix
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
5
5
years of professional experience
Work History
Logistics Coordinator
Conair
10.2021 - 07.2023
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Managed cross-functional teams for efficient project execution and timely completion.
- Improved order accuracy through meticulous data entry and verification processes.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Implemented software solutions to streamline logistics processes, improving overall productivity and efficiency.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Negotiated contracts to secure favorable rates and terms.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
Technical Support Representative
Empereon-Constar
09.2018 - 03.2020
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Managed high levels of call flow and responded to technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
Education
Bachelor of Science - Data Science
National University
La Jolla, CA05.2027
Skills
- Critical Thinking
- Determining Metrics
- Vendor Liaising
- Transportation and Logistics Coordination
- Analytical Thinking
- Client Relations
- Training and Leadership
- Spreadsheet Tracking
- Process Optimization
Timeline
Logistics Coordinator
Conair
10.2021 - 07.2023
Technical Support Representative
Empereon-Constar
09.2018 - 03.2020
Bachelor of Science - Data Science
National University
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