Stephanie Olsen
Glendale
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
10
10
years of professional experience
Work History
Store Manager
Nothing Bundt Cakes
Glendale, AZ
04.2025 - Current
- Implemented staff training programs to enhance team performance and engagement.
- Managed inventory levels, reducing waste through effective stock control strategies.
- Developed promotional campaigns that increased store visibility and sales revenue.
- Oversaw compliance with health and safety regulations to maintain operational standards.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant manager
Claires
Phoenix, Arizona
11.2022 - 04.2025
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
Supervisor
Victorias Secret
Phoenix, Arizona
02.2019 - 10.2022
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
Head Cashier Supervisor
Ace Hardware
Phoenix, Arizona
08.2017 - 09.2018
- Developed strong customer relationships through providing excellent service, resolving customer complaints and ensuring a positive shopping experience.
- Managed returns and exchange process while upholding customer service standards throughout the transaction.
- Successfully trained and supervised a team of ten cashiers in all aspects of the job, including customer service and compliance with company policies.
Ride Supervisor
Castles N Coasters
Phoenix, AZ
06.2016 - 10.2017
- Provided comprehensive training for new employees, resulting in increased ride efficiency and guest satisfaction.
- Enhanced guest satisfaction by ensuring efficient ride operations and addressing issues promptly.
- Implemented effective crowd control measures, streamlining queue management and reducing wait times for guests.
Education
Certification - Accounting
Phoenix College
USSkills
- Customer service and engagement
- Promotional planning
- Staff training and development
- Cash handling proficiency
LANGUAGES
Spanish - Advanced
Timeline
Store Manager
Nothing Bundt Cakes
04.2025 - Current
Assistant manager
Claires
11.2022 - 04.2025
Supervisor
Victorias Secret
02.2019 - 10.2022
Head Cashier Supervisor
Ace Hardware
08.2017 - 09.2018
Ride Supervisor
Castles N Coasters
06.2016 - 10.2017
Certification - Accounting
Phoenix College