Stephanie Pelagio
Laveen
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's
Tolleson
01.2025 - Current
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Assisted in resolving escalated customer service issues in a timely manner.
- Trained new employees on company policies, procedures, and job responsibilities.
- Provided coaching and guidance to team members when necessary to improve performance.
- Analyzed sales data to identify trends and areas for improvement.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Ensured compliance with food safety regulations and quality standards.
- Resolved conflicts between employees or customers in a professional manner.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Managed daily cash intake by counting out registers and tabulating profits.
- Directed and led employees and team members on effective operations, methods and procedures.
- Coached employees on interactions with customers to drive exceptional service.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Reinforced rules to promote superior employee performance.
- Communicated with other shift managers to facilitate continuum of customer service.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
Ice Cream Server
La michoacana plus
Tolleson
08.2024 - 01.2025
- Verified accuracy of order before serving it to customers.
- Cleaned tables, chairs and dining areas after customer use.
- Provided excellent customer service through friendly interactions with guests.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Delivered orders accurately to customers at their tables or counters in a timely manner.
- Informed management of low stock items prior to running out completely.
- Operated cash register to collect payments from customers.
- Greeted customers and provided menu information.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Ensured that all health regulations were followed during food preparation and storage processes.
- Followed proper sanitation guidelines when handling food products.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Restocked supplies of napkins, straws, spoons and other items as needed.
- Checked expiration dates on products to ensure freshness.
- Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
- Processed telephone orders, reviewing and verifying information for accuracy.
- Served and scooped ice cream, following sizing specifications.
- Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
- Ensured the ice cream serving equipment was properly cleaned and maintained.
Shift Manager
McDonald's
Laveen
05.2022 - 08.2024
- Responded quickly and effectively to emergency situations as they arose.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Assisted in resolving escalated customer service issues in a timely manner.
- Trained new employees on company policies, procedures, and job responsibilities.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured compliance with food safety regulations and quality standards.
- Resolved conflicts between employees or customers in a professional manner.
- Inspected work areas regularly for cleanliness and organization standards.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Ensured compliance with health and safety regulations.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Maintained cleanliness and organization of work area.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Helped employees accomplish tasks during peak periods.
- Taught staff upselling techniques to meet revenue targets.
- Upheld company standards and compliance requirements for operations.
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Communicated with other shift managers to facilitate continuum of customer service.
Education
High School Diploma -
Cesar Chavez High School
3921 W Baseline Rd Laveen, AZ 85339 05-2024
Skills
- Employee training
- Conflict resolution
- Sales analysis
- Food safety
- Cash handling
- Customer service
- Problem solving
- Team leadership
- Performance coaching
- Staff motivation
- Interpersonal skills
- Punctual and reliable
- Delegating work
- Decision-making
- Customer service focus
- Flexible schedule
- Relationship building
- Energetic and enthusiastic
- Team building
- Coaching and mentoring
- Active listening
- Team collaboration and leadership
- Solutions development
Languages
English
Full Professional
Spanish
Full Professional
Affiliations
- out door activities
- travel
- music
Timeline
Shift Manager
McDonald's
01.2025 - Current
Ice Cream Server
La michoacana plus
08.2024 - 01.2025
Shift Manager
McDonald's
05.2022 - 08.2024
High School Diploma -
Cesar Chavez High School
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