Stephanie Perez Zuleta
Phoenix
Summary
Compassionate and adaptable individual with a strong background in customer service, communication, and teamwork. I have a genuine interest in working with children with special needs and creating supportive environments where they can grow and thrive. My passion for this field is deeply inspired by my younger brother, who has autism, which has given me firsthand experience with patience, empathy, and individualized support. I am currently pursuing my education with the goal of becoming an Occupational Therapist, and I am eager to continue developing my skills while making a positive impact in the lives of children and their families.
Overview
4
4
years of professional experience
2029
2029
years of post-secondary education
Work History
Brand Ambassador
American Eagle Outfitters
Gilbert
07.2025 - Current
- Engaged customers through product demonstrations and brand storytelling.
- Educated customers on current promotions and loyalty programs.
- Collaborated with the sales team to enhance customer experience.
- Maintained visual merchandising standards to reflect brand image.
- Assisted in organizing in-store events and promotional activities.
- Trained new team members on brand values and customer service skills.
- Promoted positive company image through superior customer service experiences.
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Employed basic selling techniques to engage with customers.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
Shift Leader
Dunkin Donuts & Baskin Robbins
08.2024 - Current
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Shift Leader
Dunkin Donuts & Baskin Robbins
09.2022 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Special Olympics Volunteer
Special Olympics
Tempe, AZ
11.2021 - 04.2024
- Assisted athletes during training sessions and competitions.
- Coordinated logistics for volunteer recruitment and scheduling.
- Promoted inclusion through community outreach initiatives.
- Provided encouragement and motivation to athletes during events.
- Offered emotional support to athletes who were having difficulty completing tasks or competing in certain events.
- Monitored safety of athletes while participating in activities.
- Worked hand on hand with the athletes helping them when they felt overstimulated.
Education
Bachelor of Science - Clinical Exercise Science
Arizona State University
Tempe, AZSkills
- Adaptability in fast-paced environments
- Strong customer service and client relations
- Experience working with children, including those with special needs
- Compassionate, patient, and attentive
- Ability to quickly learn and implement new concepts
- Team leadership and staff coordination
- Conflict resolution and problem-solving
- Sales strategies and customer engagement techniques
- Training and development of team members
- Promotional and brand awareness strategies
- Excellent verbal and written communication
- Public speaking and presentation skill
Languages
Spanish and English
Timeline
Brand Ambassador
American Eagle Outfitters
07.2025 - Current
Shift Leader
Dunkin Donuts & Baskin Robbins
08.2024 - Current
Shift Leader
Dunkin Donuts & Baskin Robbins
09.2022 - 08.2024
Special Olympics Volunteer
Special Olympics
11.2021 - 04.2024
Bachelor of Science - Clinical Exercise Science
Arizona State University