Summary
Overview
Work History
Education
Skills
Professional References
Languages
Timeline
Generic

Stephanie Pimentel

Pharr,AZ

Summary

I am looking to utilize my extensive management and interpersonal bilingual communication skills in a new high paced challenging environment. I am a quick learner and open to all opportunities for advancement. I am detail oriented to customer service needs within legal and company policies. I enjoy working with people and utilizing my quick problem solving skills. I have had success within all leadership and management positions advancing quickly in each role as a trusted role-model for employees. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dependable [Job Title] with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.

Overview

23
23
years of professional experience

Work History

Office Assistant

Island Time Pools
09.2023 - 11.2024
  • Incoming calls, scheduling appointments, data entry
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Customer service representative 2

Consumer Cellular
01.2019 - 05.2021
  • Inbound calls, sales, troubleshooting phones, payments
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Optician Assistant manager

Nationwide vision
11.2016 - 06.2018
  • Set appointments, scheduled eye exams, Assist customers with glasses, contact fittings.

Admissions Qualifications Representative

Anthem College Online
07.2013 - 02.2014
  • Self-Motivated and Productive during Unmanaged shifts
  • Team player and willing to take on extra hours to help ensure success for the team/business
  • Very detail oriented and meticulous to follow company policies and procedures
  • Quick at learning new programs and procedures and open to all changes
  • Trainer
  • Accountable for making 300+ dials a day transferring 7+ prospective students and receiving 1 personally developed referral a day
  • Skilled in communications with strong customer service skills
  • Efficient at timely follow-up and holding appointments.

Customer Service Supervisor

Wal-Mart
06.2012 - 07.2013
  • Management responsibilities
  • Skilled at scheduling, full shift coverage in 8+ departments
  • Oversaw scheduled drawer checks and maintaining a smooth running shift
  • Delivered regular training and coaching
  • Strong Presence of Critical thinking to influence results and positively impact representatives
  • Handled IT and mechanical issues with needed
  • Organized and handled all customer service needs (returns, exchanges, money grams, Large money transfers, check cashing)

Shift Manager

Jack in the Box
10.2011 - 04.2012
  • Management responsibilities
  • Following state and federal food service laws
  • Scheduling responsibilities
  • Strong Customer Service skills
  • Money management throughout shift needs and at close of shift
  • Efficient at Book keeping

Family Partner

Pickens County Head Start/Pre-K
08.2008 - 09.2011
  • Handled a case load of 40 children
  • Skilled at giving full physicals for physical height and weight
  • Skilled at recruiting
  • Interpreted for non-bilingual families
  • Receptionist responsibilities
  • Translated documents as needed for families
  • Fill out applications for school and medical
  • Assisted families with GED and acquiring jobs
  • Performed 3+ home visits a year.

Customer Service Supervisor

Wal-Mart
01.2008 - 08.2008
  • Front end supervisor
  • Money Management
  • Skilled at supporting all employees
  • Skilled at interviewing and hiring new cashiers
  • Efficient at maintaining a regular evaluations schedule
  • Skilled at scheduling

Interpreter

Pickens County School Systems
08.2007 - 11.2007
  • Phone calls, Conferences, Psychologist meetings, Dr
  • Appointments

Family Social Worker

Pickens County Head Start/Pre-K
07.2001 - 11.2007
  • Works closely with families and children
  • Handled a case load of 40+ children
  • Set appointments for children for physicals and dental exams/treatment
  • Translator for documents in English and Spanish
  • Helped families complete GED’s and acquire jobs
  • Performed 3+ home visits per year

Office Assistant

Island Time Pool Service
06.2018 - 11.2018
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Caregiver

Annie's Angels
05.2021 - 09.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Education

Associates of Science in Criminal Justice -

Anthem College Online

Computer Technology -

Appalachian Technical College

High School Diploma -

Gilmer County High School

High School Diploma -

Murray County Adult Education
01.2007

Skills

  • Customer Service
  • Positive Attitude
  • Time Management
  • Data Entry

Professional References

  • Rachel Howell, 623-698-4233, Assistant Director of Qualifications
  • Samantha Scott
  • Shelia McGinnis, 770-718-1516, Support Supervisor Head Start
  • Aretha Johnson, 225-337-3380, Manager Jack in box
  • Wanda Suarez, 770-894-7017, Head Start teacher

Languages

Spanish
Native or Bilingual

Timeline

Office Assistant

Island Time Pools
09.2023 - 11.2024

Caregiver

Annie's Angels
05.2021 - 09.2023

Customer service representative 2

Consumer Cellular
01.2019 - 05.2021

Office Assistant

Island Time Pool Service
06.2018 - 11.2018

Optician Assistant manager

Nationwide vision
11.2016 - 06.2018

Admissions Qualifications Representative

Anthem College Online
07.2013 - 02.2014

Customer Service Supervisor

Wal-Mart
06.2012 - 07.2013

Shift Manager

Jack in the Box
10.2011 - 04.2012

Family Partner

Pickens County Head Start/Pre-K
08.2008 - 09.2011

Customer Service Supervisor

Wal-Mart
01.2008 - 08.2008

Interpreter

Pickens County School Systems
08.2007 - 11.2007

Family Social Worker

Pickens County Head Start/Pre-K
07.2001 - 11.2007

Associates of Science in Criminal Justice -

Anthem College Online

Computer Technology -

Appalachian Technical College

High School Diploma -

Gilmer County High School

High School Diploma -

Murray County Adult Education

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Stephanie Pimentel