Stephanie Raetz
Surprise,Az
Summary
Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Overview
15
15
years of professional experience
Work History
Member Service Representative
USAA Federal Savings Bank
06.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Educated members on financial products and services to enhance understanding and usage.
- Assisted in processing loan applications, ensuring compliance with regulatory requirements.
- Collaborated with team members to streamline processes, improving efficiency of service delivery.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Provided exceptional customer service to members, addressing inquiries and resolving issues efficiently.
Hair Stylist
Onyx Salon Studio
06.2024 - Current
- Owner/Operator of Salon Suite
- Client interaction, with multiple opportunities to present client positive satisfaction. I created management resolutions for personnel discrepancies for actions and opinions.
Customer Service Rep/Collections Rep
J&J Billing and Consulting
06.2024 - Current
- Provided exceptional customer service through effective communication and problem-solving skills.
- Managed high-volume inbound calls while maintaining a positive attitude and professional demeanor.
- Executed timely and accurate processing of customer payments and account inquiries.
- Resolved customer complaints with a focus on retention and satisfaction, achieving a 95% resolution rate.
- Utilized CRM software to track customer interactions and streamline service requests.
Hair Stylist
Super Cuts
08.2022 - 06.2024
- Consistant client interaction, with multiple opportunities to present client positive satisfaction. I created management resolutions for personnel discrepancies for actions and opinions. I managed a staff load of 5 or more staff members daily with the ability to diffuse customer issues in both positive and negative situations.
Medical Assistant
North Valley Dermatology
04.2023 - 04.2024
- Provided exceptional customer service by addressing inquiries and resolving issues promptly
- Trained new team members on company policies and customer interaction techniques
- Managed high-volume calls while maintaining a positive attitude and professionalism
- Blood pressure monitoring
- Pre/Post operative care
- Customer service in patient interaction
Medical Assistant
Center for Dermatology & Plastic Surgery
04.2022 - 04.2023
- Assisting doctors in exams as well as procedures, scheduling patients for new and follow appointments, Updating chart notes, injections, stocking rooms, sanitizing rooms, ordering supplies
- Medical Office assistant, assisting with patient intake and data entry
Medical Assistant
Affiliated Dermatology
05.2011 - 03.2017
- Assisted with multiple doctors in routine skin checks. Blood pressure and heart rate check on all surgical patients Assisting doctors in surgical procedures to remove harmful skin cancer, cyst, etc.
- Provided patient care for pre/post surgical patients as well as post visit care for patient medications and follow up appointments. Bandage changes/suture removals
- Medical Office assisting with patient intake and data entry
Education
Medical Assistant - Medical Assistant
Kaplan College
Phoenix, AZ07.2012
No Degree - Cosmotology
Maricopa Beaut College
Avondale, AZ06-2003
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Issue resolution
- Product recommendations
- Complaint handling
- Tracking complaints
- Calm and professional under pressure
- Problem resolution
- Computer skills
- Understanding customer needs
- Inbound call management
Timeline
Member Service Representative
USAA Federal Savings Bank
06.2025 - Current
Hair Stylist
Onyx Salon Studio
06.2024 - Current
Customer Service Rep/Collections Rep
J&J Billing and Consulting
06.2024 - Current
Medical Assistant
North Valley Dermatology
04.2023 - 04.2024
Hair Stylist
Super Cuts
08.2022 - 06.2024
Medical Assistant
Center for Dermatology & Plastic Surgery
04.2022 - 04.2023
Medical Assistant
Affiliated Dermatology
05.2011 - 03.2017
Medical Assistant - Medical Assistant
Kaplan College
No Degree - Cosmotology
Maricopa Beaut College