Stephanie Semro
Queen Creek
Summary
Dynamic PLCC Auto Underwriter at State Farm with proven leadership and project management skills. Successfully trained new hires, ensuring all learners excelled. Recognized for enhancing curriculum and fostering strong relationships with stakeholders. Committed to problem-solving and driving productivity, consistently exceeding performance goals while advocating for team success.
Overview
8
8
years of professional experience
Work History
PLCC Auto Underwriter
State Farm
06.2022 - Current
- Communicates with agency, third parties, and policyholders via Hercules on auto policies.
- Consistently meets and exceeds metric expectations.
- Serves as a resource to our agency partners on eligibility, placement, and aids with reversals.
- Provides side by sides for new hires and job shadows.
- March 2024 – March 2025 - Selected for TWA in learning function to train new hire PLCC auto underwriters and new hire PLCC ASL/DE hybrid. All learners successfully completed their training.
- January 2025 – Selected into the LDE program.
PL Auto Learning Facilitator
State Farm
05.2019 - 06.2022
- Facilitates USA & ECC learning path as designed.
- Identify opportunities for improvements to curriculum.
- Develop solid partnerships with stakeholders to ensure consistent communication of progress and results of learners.
- Understands and supports the Enterprise training approach.
PL Auto USA DE
State Farm
10.2017 - 05.2019
- Processed auto policy changes submitted via NECHO, according to policy and procedures.
- Focused on the quality of work, while increasing productivity to exceed goals by 10%.
- Completed PQ items for my team, identifying trends and provided feedback to increase proficiency.
- Advocated for my team as a Change Ambassador.
- Created relationships with leadership and peers to identify and support change.
Education
Rio Salado Community College
Tempe, AZ01.2021
GlendaLe community college
Glendale, CA01.1987
Skills
- Leadership
- Project organization and fulfillment
- Problem-solving
- Relationship building
- Excellent communication
- Time management
- Team building
Highlights
- LDE Program, 2025
- AINS
- Change Ambassador
- CPCU - August 2025 - Present
Timeline
PLCC Auto Underwriter
State Farm
06.2022 - Current
PL Auto Learning Facilitator
State Farm
05.2019 - 06.2022
PL Auto USA DE
State Farm
10.2017 - 05.2019
Rio Salado Community College
GlendaLe community college
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