Stephanie Thompson

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with driver to ensure driver arrives on scene in timeframe allowed.
• Directed dispatching, routing, and tracking of 13 fleet vehicles.
• Enhanced communication with Police Departments by maintaining updated contact information and utilizing clear, concise language during dispatches.
• Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
• Streamlined communication between dispatch and drivers reducing misunderstandings and errors.
• Answered phone calls and provide great customer service skills when assisting in the call center.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Assisted Dispatcher with daily needs and clear calls to ensure each call received by Police Departments have correct fees and appropriate charges have been add

• Set up escrow transactions, mail out Buyer and Seller Opening Letters in specified time required for compliance.
• Open incoming orders and set up escrow files receiving purchase agreement.
• Follow industry standard escrow procedures and maintained awareness of regulations governing escrow process.
• Manage real estate closing process in compliance with applicable standards and legal requirements.
• Order Payoff demands, HOA demands, and other necessary items needs in order to clear title on the Title Commitment.
• Prepare documents for closing and handled complete disbursement and follow up of escrow transactions.
• Back up Receptionist
• Clerical support to Escrow Officers in various branches

• Set up escrow transactions, process deposits and mail out forms and preliminary title reports for review.
• Communicate requirements and title exception information to clients.
• Forward title clearing documentation to title officer for approval.
• Check signatures and legal descriptions for accuracy and integrity.
• Manage real estate closing process in compliance with applicable standards and legal requirements.
• Follow industry standard escrow procedures and maintained awareness of regulations governing escrow process.
• Ability to handle front desk duties
• Clerical support
• Operate business machines along with company based software

ADDITIONAL WORK EXPERIENCE PROVIDED UPON REQUEST