Stephanie Thornton
Apache Junction
Summary
Dynamic and detail-oriented professional with extensive experience at VCA Apache Junction Animal Hospital. Proven ability in customer service and multi-line phone operation, consistently exceeding client expectations. Skilled in data entry and team collaboration, with a strong focus on training and mentoring new employees to enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Receptionist
VCA Apache Junction Animal Hospital
Apache Junction
01.2021 - Current
- Manage the reception area by greeting clients, ensuring a welcoming environment, and exceeding expectations.
- Perform multifaceted clerical tasks including data entry, filing, record management, and billing.
- Operate and manage a high-volume, multi-line phone system with efficiency and professionalism.
- Draft meeting reports and assist in preparing documentation for staff and management.
- Train and mentor new employees to ensure smooth onboarding and adherence to policies.
- Balance multiple responsibilities in a fast-paced environment while maintaining accuracy and professionalism.
- Maintained a clean and organized work area in compliance with safety and health guidelines.
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Customer Service & Communication
- Scheduling & Time Management
- Problem Solving & Adaptability
- Data Entry & Record Keeping
- Team Collaboration
Crew Member
Dairy Queen
Apache Junction
08.2020 - 03.2021
- Delivered excellent customer service by taking orders, handling transactions, and ensuring accuracy.
- Communicated with clients in a professional and friendly manner, ensuring satisfaction.
- Handled large amounts of money, balancing registers and maintaining accuracy.
- Operated both front counter and drive-through registers independently.
- Answered phones, addressed inquiries, and provided information promptly.
- Maintained a clean and organized work area in compliance with safety and health guidelines.
- Assisted in training new team members on company procedures and customer service standards.
- Worked efficiently in a fast-paced setting while managing multiple tasks simultaneously.
Education
High School -
Watervliet High School
Watervliet, MI01.2002
Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Customer service and communication
- scheduling & time management
- Problem solving & adaptability
- Data entry and record keeping
- Team collaboration
- Multi-line phone operation
- Record management
- Data entry
- Customer relationship management
- Scheduling appointments
- Attention to detail
- Client interaction
- Organizing workspaces
- Training and mentoring
- Phone etiquette
- Mail handling
- Front desk operations
Timeline
Receptionist
VCA Apache Junction Animal Hospital
01.2021 - Current
Crew Member
Dairy Queen
08.2020 - 03.2021
High School -
Watervliet High School