Stephanie Vasilev
Surprise
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Shop Lead
Dutch Bros
Tolleson, Arizona
04.2025 - Current
- Supervised daily operations, enhancing workflow and fostering team collaboration.
- Trained new staff on coffee preparation and customer service techniques.
- Coordinated team schedules to optimize coverage during peak hours of operation.
- Trained and mentored employees, improving adherence to procedures and performance standards.
- Monitored daily operations to ensure accuracy and efficiency in the shop.
- Organized promotional events within the shop area to increase sales volume.
- Tracked weekly sales goals, developing targeted strategies to achieve sales objectives.
- Conducted performance reviews and documented employee progress.
Assistant Store Manager
Dutch Bros
Glendale , AZ
02.2024 - 04.2025
- Coordinated daily operations and staff scheduling to ensure smooth store functioning.
- Trained new team members on customer service standards to enhance customer interactions.
- Ensured compliance with health and safety regulations at all times.
- Developed promotional displays to enhance customer engagement.
- Oversaw daily store operations, focusing on customer service, inventory management, and effective staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Shift Lead
Dutch Bros
Glendale, Arizona
01.2023 - 02.2024
- Supervised daily operations, ensuring efficient workflow and customer service at coffee stand.
- Trained and mentored new team members on customer service and drink preparation.
- Ensured adherence to health and safety standards during beverage preparation.
- Fostered a positive team environment through effective communication and support.
- Resolved customer inquiries and issues, contributing to improved satisfaction levels.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Delegated tasks to employees and monitored completion, maintaining operational efficiency.
- Upheld company standards and compliance requirements for operations.
Barista
Dutch Bros
Surprise, Arizona
05.2021 - 01.2023
- Ensured cleanliness and organization of coffee shop environment for optimal customer experience.
- Provided exceptional customer service, ensuring positive experiences for patrons.
- Collaborated with team members to streamline workflow during busy periods.
- Promoted new menu items and seasonal offerings through engaging customer interactions.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Handled morning rush of customers with efficient, calm service to enhance overall satisfaction.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
High School Diploma -
Paradise Honors High School
Surprise, AZ05.2021
Skills
- Operations management
- Process improvement
- Workflow optimization
- Scheduling coordination
- Sales strategy
- Time management
- Team collaboration
- Customer service
Timeline
Shop Lead
Dutch Bros
04.2025 - Current
Assistant Store Manager
Dutch Bros
02.2024 - 04.2025
Shift Lead
Dutch Bros
01.2023 - 02.2024
Barista
Dutch Bros
05.2021 - 01.2023
High School Diploma -
Paradise Honors High School
References
Dutch Bros HQ
Maddi Mohr / (763) 496-8148
Alyssa Weise / (623) 640-9901
Allison Haley / (602) 653-6560
Dutch Bros West Valley Regional Manager
Jenna Marks / (623) 258-2621
Dutch Bros West Valley Human Resources
Taitum Ozment / (623) 734-7023