Stephanie White
Peoria
Summary
Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.
Overview
12
12
years of professional experience
Work History
FSO Customer Service Supervisor
Farmers Insurance
04.2020 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Customer Care Advocate
Farmers Insurance
05.2018 - 04.2020
- Collaborated with team members to achieve shared goals in improving overall customer experience.
- Provided timely feedback to management regarding potential areas of improvement within the department
- Leveraged strong listening skills to identify customer needs and recommend appropriate solutions or alternatives.
- Contributed to process improvements by offering valuable input during team meetings and brainstorming sessions when participating in the Tesla Insurance Project
- Consistently exceeded performance metrics while maintaining a focus on providing excellent customer support.
- Mentored new hires by sharing knowledge and providing guidance, contributing to a more competent and cohesive team overall as a SME
- Met customer call guidelines for service levels, handle time and productivity.
Retail Sales Associate
T-Mobile
01.2013 - 05.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
High School Diploma -
Willow Canyon High School
Surprise, AZ05-2008
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Positive and constructive feedback
Timeline
FSO Customer Service Supervisor
Farmers Insurance
04.2020 - Current
Customer Care Advocate
Farmers Insurance
05.2018 - 04.2020
Retail Sales Associate
T-Mobile
01.2013 - 05.2018
High School Diploma -
Willow Canyon High School
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