Steven Iwuozo
GILBERT
Summary
Dynamic Senior Business Systems Analyst with a proven track record at McKesson, leveraging Python and Tableau to drive a 15% improvement in supply chain efficiency. Adept at stakeholder engagement and data quality audits, I excel in delivering actionable insights and optimizing business processes through innovative IT solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Business Systems Analyst
Mckesson
Scottsdale
03.2022 - Current
- Led analysis of business requirements and technical specifications for IT solution design.
- Supported ERP implementation to enhance operational efficiency across departments.
- Utilized Tableau, Python, and Azure to develop interactive dashboards driving business growth.
- Conducted User Acceptance Testing (UAT) to validate functionality and ensure user satisfaction.
- Championed data quality initiatives by implementing monitoring processes to improve accuracy.
- Collaborated with supply planning teams to optimize inventory management and forecasting accuracy.
- Developed Excel-based dashboards for real-time supply chain monitoring.
- Facilitated workshops to analyze workflow inefficiencies and design streamlined processes.
Senior Business Systems Consultant
WellsFargo
Tempe
03.2019 - 03.2022
- Led implementation of Blue Yonder Supply Planning, achieving 15% efficiency improvement.
- Utilized JIRA, Confluence, and ServiceNow for effective project task management.
- Conducted comprehensive system testing, including functional, integration, and regression testing.
- Analyzed business requirements to design IT solutions that enhanced operational efficiency.
- Participated in Agile ceremonies to collaborate with stakeholders and deliver value.
- Managed stakeholder relationships by communicating status updates and addressing concerns.
- Supported end-users through training, troubleshooting, and issue resolution for higher satisfaction.
- Developed technical documentation to facilitate system implementation and maintenance.
Business Systems Consultant
Republic Services
Phoenix
06.2015 - 03.2019
- Leveraged quality improvement methodologies to drive continuous enhancements in operations.
- Conducted User Acceptance Testing to validate system functionality and ensure user alignment.
- Led evaluation, selection, and implementation of business systems for contact center improvements.
- Oversaw administration and configuration of CRM, IVR, ACD, and workforce management software.
- Developed system documentation and training materials to support usage and regulatory compliance.
- Monitored system performance, troubleshooting issues to optimize functionality and reduce downtime.
- Executed regular audits of system configurations and security controls to maintain compliance.
- Provided technical support and training for contact center staff, enhancing user adoption initiatives.
Sr. Business Intelligence Developer
Rock Insurance Group
Nashville
08.2012 - 12.2015
- Use Tableau to create interactive web-based dashboards that elegantly illustrate the critical business strengths and opportunities for various leaders across the organization.
- Combine enterprise and external datasets and perform statistical analysis to inform senior leadership of progress on organizational goals.
- Train end-users and provide support on translating data across critical reports.
- Collaborate with team leadership in achieving a transformation of enterprise stress testing capabilities and frameworks. This collaboration includes building the requisite infrastructure and supporting data systems to execute the group's stress testing mandate.
- Completed root-cause analysis using SQL to uncover data quality issues in reports and dashboards.
Education
Master of Business Administration -
Grand Canyon University
Phoenix, AZ12-2025
Master of Science - Information Systems
The University of Benin
Benin City, Nigeria01.2012
Skills
- Client Relationship Management
- Business documentation/RFP/RFQ
- Python
- SQL
- SAS
- SPSS tools
- Presentation and communication skills
- Customer strategy and engagement
- Master Data management
- Tableau
- PowerBI
- Microsoft SQL Server
- Familiarity with statistical or AI/ML algorithms
- Practice in Agile methodologies
- User Acceptance Testing
- Data Quality Audits
- Data Management
- AWS
- AZURE
- Snowflake
- Databricks
- Change management
- Project management tools: Jira
- TFS
- Agile
- RPA (Robotic Process Automation)
- Business Process Automation
- Software Development Life Cycle (SDLC)
- Statistical modeling
- Optimization
- User Stories
- ERP implementation
- Product Backlog Management
- Blue Yonder (BY)
- JDA supply chain planning solutions
- ServiceNow
- ERP
- Salesforce
- SAP Ariba
- Software development lifecycle
- Defect identification
- Release planning
Certification
- CSM (certified scrum master) - Certified
- Lean Six Sigma
- Machine Learning Certificate, Cornell University
- ITIL foundation framework
- Microsoft Certified Technology Specialist – SQL Server
- Six Sigma Green Belt
Timeline
Senior Business Systems Analyst
Mckesson
03.2022 - Current
Senior Business Systems Consultant
WellsFargo
03.2019 - 03.2022
Business Systems Consultant
Republic Services
06.2015 - 03.2019
Sr. Business Intelligence Developer
Rock Insurance Group
08.2012 - 12.2015
Master of Business Administration -
Grand Canyon University
Master of Science - Information Systems
The University of Benin
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