- Porsche Club of America member
- BMW motorcycle club member
- Family gatherings
- Music
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Hiking
- Wine Tasting
- Photography
- Road Trips
Stephen Jackson
Scottsdale
Summary
Dynamic Sales Associate with a proven track record at Starwood/Marriott Hotels & Resorts, excelling in relationship building and customer service. Achieved significant revenue growth through effective upselling and tailored solutions, while consistently exceeding sales targets. Known for exceptional problem-solving skills and a professional demeanor, fostering trust and satisfaction among clients.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Associate
Starwood/Marriott Hotels & Resorts
11.2003 - 03.2021
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Conducted product demonstrations and presentations, highlighting key features and benefits to potential clients.
- Assisted in training new sales associates on best practices and company policies for operational efficiency.
- Negotiated contracts and pricing agreements, ensuring alignment with company objectives and client needs.
- Coordinated follow-up communications with prospective clients, ensuring timely responses to inquiries and concerns.
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Performed effective online demonstrations to prospects using [Software].
- Enhanced product knowledge continuously, staying updated on industry trends and competitors'' offerings to provide expert advice to clients.
- Refined sales presentations to effectively communicate product benefits, leading to higher conversion rates.
- Participated in ongoing training programs to refine sales skills further and stay current on best practices within the industry.
- Established a reputation for reliability by consistently meeting or exceeding sales targets and maintaining a strong work ethic throughout tenure.
- Maximized revenue potential of each account through upselling and cross-selling relevant products or services based on customer needs analysis.
- Conducted follow-ups consistently after initial sales interactions, ensuring efficient progress towards closing deals.
- Built rapport with customers by understanding their unique needs and offering tailored solutions accordingly.
- Developed strong customer relationships through proactive communication and attentive service.
- Attended monthly sales meetings and quarterly sales trainings.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
Bachelor of Science - Secondary Education
Central Washington University
Ellensburg, WA06-1979
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Relationship building
- Sales expertise
- Product sales
- Professional demeanor
- Guest relations
- Building rapport
- Point of sale operation
Accomplishments
Numerous Annual & Quarterly "Top Sales Associate" awards during my 18 year tenure.
Certification
Arizona Real Estate License #SA544703000
Interests
Timeline
Sales Associate
Starwood/Marriott Hotels & Resorts
11.2003 - 03.2021
Bachelor of Science - Secondary Education
Central Washington University
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