Stephen Medina
Mesa
Summary
Dynamic professional with expertise in documentation management and analytical thinking, honed at Bridgecrest. Successfully led cross-departmental collaborations, enhancing processing efficiency amongst the department. Proficient in Microsoft Office, with a proven track record in fostering team collaboration and driving impactful results. Adept at managing complex projects and delivering exceptional service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Ancillary Specialist
Bridegcrest
04.2025 - 10.2025
- Filed customer's GAP insurance claims on totaled/abandoned units.
- Worked with different insurance company's via E-mail and phone calls to retrieve the requested documents needed for filing GAP.
- Cancelled products on the customer's account and placed refunds towards the principal balance to assist in the payoff process of the loan.
- Managed and tracked documents on repossessed, totaled, and abandoned unit accounts daily as requested by senior leadership.
- Lead group huddles every morning and assisted leadership in setting up rally events for the company.
Total Loss Specialist
Bridgecrest
07.2024 - 03.2025
- Ensured accurate data entry into company systems, to ensure smooth communication between departments involved in the total loss process.
- Assisted in training new team members on best practices for handling total loss claims, fostering a knowledgeable and efficient workforce.
- Coordinated with local body shops, reviewing documents such as W-9's, invoices, and photos of completed repairs to approve pay-out on repairs completed of damaged units.
- Collaborated with colleagues across departments to expedite claim processing times and ensure the insurance client satisfaction.
Pest Control Technician
Truly Nolen Pest Control
10.2023 - 07.2024
- Applied pesticides and other treatments following safety protocols and regulatory guidelines.
- Educated clients on pest prevention strategies and maintenance practices for long-term solutions dealing with roof rats and german cockroaches.
- Maintained accurate records of service visits, treatments applied, and customer interactions in management software.
- Conducted thorough inspections to identify pest infestations and recommend appropriate treatment plans.
Student Union Supervisor
Arizona State University, ASU
08.2019 - 05.2023
- Supervised daily operations of student union activities, ensuring smooth execution and high student engagement involving ballroom events/tabling events.
- Coordinated event logistics, including setup, staffing, and resource allocation to support diverse programs and circumstances.
- Strengthened relationships with on-campus organizations by collaborating on events and support services.
- Fostered an inclusive atmosphere through targeted programming that addressed various student interests and needs.
Education
Bachelor of Arts - Business Technology
Arizona State University
Mesa, AZ05-2023
Skills
- Documentation management
- Analytical thinking
- Management collaboration
- Proficient in Microsoft Office software
- Team collaboration
- Multitasking
Accomplishments
- Completed ASU with honors and a 3.5 GPA
- Engaged in leadership development at Bridgecrest
Timeline
Ancillary Specialist
Bridegcrest
04.2025 - 10.2025
Total Loss Specialist
Bridgecrest
07.2024 - 03.2025
Pest Control Technician
Truly Nolen Pest Control
10.2023 - 07.2024
Student Union Supervisor
Arizona State University, ASU
08.2019 - 05.2023
Bachelor of Arts - Business Technology
Arizona State University