STEPHEN OFFEIOTU
Abu Dhabi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cafe Supervisor
DINE DYNAMIC COFFEE SHOP LLC
06.2024 - Current
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Motivated 7-member team to execute exceptional level of service, leading to 90% increase in repeat customers.
- Preparing weekly and monthly sales reports
- Preparing monthly inventory reports
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
HEAD BARISTA
Roasters Specialty Coffee House
04.2022 - 05.2024
- Sanitize and tidy all working surfaces for beverage creation.
- Collaborate with peers to create seasonal beverages.
- Provide quality customer service and friendly coffee information.
- Train new staff on how to make coffee
- Fill in at other locations upon request.
- Coffee Brewing.
- Coffee machine calibration.
- Preparing signature drinks such as fresh juices, mojitos, smoothies etc.
BARISTA
Soul Sante Vegan Cafe
03.2019 - 02.2021
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.
- Cleaning and sanitising work areas, utensils and equipment.
- Cleaning service and seating areas.
- Describing menu items and suggesting products to customers.
- Servicing customers and taking orders.
- Ordering, receiving and distributing stock supplies.
- Receiving and processing customer payments.
HEAD WAITER
Golden Tulip Hotel
02.2016 - 01.2019
- Advise guests on menus for special events.
- Apply foreign languages in hospitality.
- Assist VIP guests.
- Assist clients with special needs.
- Attend to detail regarding food and beverages.
- Brief staff on daily menu.
- Check dining room cleanliness.
- Check prices on the menu.
- Coach employees.
- Control of expenses.
- Ensure tableware is ready for use.
- Execute opening and closing procedures.
- Handle customer complaints.
- Identify customer's needs.
Education
HIGH SCHOOL DIPLOMA - High School
Presby Senior High
01.2013
Skills
- Microsoft Excel
- Communication Skills
- Microsoft Word
- Upselling
- Ability to win over difficult guest
- POS Handling
- COFFEE MANUAL BREWING
- Cafe inventory
- Coffee shop operations
- Staff training and development
- Computations
- Hiring and training employees
- Scheduling
- Order management
LANGUAGES
English
Certification
- Seven Fortunes Specialty Coffee House, Dubai
- SPECIALITY COFFEE BARISTA
- Feb 2019
PERSONAL DETAILS
Nationality: Ghana
Timeline
Cafe Supervisor
DINE DYNAMIC COFFEE SHOP LLC
06.2024 - Current
HEAD BARISTA
Roasters Specialty Coffee House
04.2022 - 05.2024
BARISTA
Soul Sante Vegan Cafe
03.2019 - 02.2021
HEAD WAITER
Golden Tulip Hotel
02.2016 - 01.2019
HIGH SCHOOL DIPLOMA - High School
Presby Senior High