Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
PERSONAL DETAILS
Timeline
Generic
STEPHEN OFFEIOTU

STEPHEN OFFEIOTU

Abu Dhabi

Summary


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cafe Supervisor

DINE DYNAMIC COFFEE SHOP LLC
06.2024 - Current
  • Resolved and investigated complaints regarding service and food quality to prevent loss of business.
  • Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
  • Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
  • Motivated 7-member team to execute exceptional level of service, leading to 90% increase in repeat customers.
  • Preparing weekly and monthly sales reports
  • Preparing monthly inventory reports
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
  • Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.

HEAD BARISTA

Roasters Specialty Coffee House
04.2022 - 05.2024
  • Sanitize and tidy all working surfaces for beverage creation.
  • Collaborate with peers to create seasonal beverages.
  • Provide quality customer service and friendly coffee information.
  • Train new staff on how to make coffee
  • Fill in at other locations upon request.
  • Coffee Brewing.
  • Coffee machine calibration.
  • Preparing signature drinks such as fresh juices, mojitos, smoothies etc.

BARISTA

Soul Sante Vegan Cafe
03.2019 - 02.2021
  • Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.
  • Cleaning and sanitising work areas, utensils and equipment.
  • Cleaning service and seating areas.
  • Describing menu items and suggesting products to customers.
  • Servicing customers and taking orders.
  • Ordering, receiving and distributing stock supplies.
  • Receiving and processing customer payments.

HEAD WAITER

Golden Tulip Hotel
02.2016 - 01.2019
  • Advise guests on menus for special events.
  • Apply foreign languages in hospitality.
  • Assist VIP guests.
  • Assist clients with special needs.
  • Attend to detail regarding food and beverages.
  • Brief staff on daily menu.
  • Check dining room cleanliness.
  • Check prices on the menu.
  • Coach employees.
  • Control of expenses.
  • Ensure tableware is ready for use.
  • Execute opening and closing procedures.
  • Handle customer complaints.
  • Identify customer's needs.

Education

HIGH SCHOOL DIPLOMA - High School

Presby Senior High
01.2013

Skills

  • Microsoft Excel
  • Communication Skills
  • Microsoft Word
  • Upselling
  • Ability to win over difficult guest
  • POS Handling
  • COFFEE MANUAL BREWING
  • Cafe inventory
  • Coffee shop operations
  • Staff training and development
  • Computations
  • Hiring and training employees
  • Scheduling
  • Order management

LANGUAGES

English

Certification

  • Seven Fortunes Specialty Coffee House, Dubai
  • SPECIALITY COFFEE BARISTA
  • Feb 2019

PERSONAL DETAILS

Nationality: Ghana

Timeline

Cafe Supervisor

DINE DYNAMIC COFFEE SHOP LLC
06.2024 - Current

HEAD BARISTA

Roasters Specialty Coffee House
04.2022 - 05.2024

BARISTA

Soul Sante Vegan Cafe
03.2019 - 02.2021

HEAD WAITER

Golden Tulip Hotel
02.2016 - 01.2019

HIGH SCHOOL DIPLOMA - High School

Presby Senior High

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STEPHEN OFFEIOTU