Stephen Ortega

• Managed customer inquiries, providing efficient solutions and enhancing service experience.
• Coordinated rental agreements, ensuring compliance with company policies and procedures.
• Assisted in inventory management, maintaining accurate records of storage units and U-Haul vehicles.
• Trained new staff on operational procedures, fostering a collaborative work environment.
• Helped customers with issues due to reservation errors
Hookedoked up large trailers to semi trucks Vehicleicle retrieval for uhaul property
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Oversaw daily operations, ensuring adherence to safety standards and operational efficiency.

Delivered exceptional customer service by resolving inquiries and complaints efficiently

Utilized point of sale systems to process transactions accurately and promptly

Maintained cleanliness and organization of the store environment, enhancing overall customer experience

Contributed to sales growth by upselling products and services based on individual customer requirements

Resolved escalated customer issues, restoring confidence in company's commitment to service excellence

• prepared and cooked menu items according to taco bell standards and specifications
• ensured food safety and sanitation practices were consistently upheld during food preparation
• collaborated with team members to streamline kitchen operations and improve service speed
• implemented efficient food preparation processes to reduce waste and enhance productivity
• prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
• set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
• upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks
• enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.