Stephen Sawicky Jr
Glendale
Summary
Results-driven Install and Service Manager skilled in optimizing operations and elevating customer satisfaction. Successfully implemented process improvements that streamlined workflows, ensuring timely service delivery and adherence to safety standards.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
install and service manager
Integrity Air Conditioning And Heating
Phoenix
02.2024 - Current
- Managed daily service operations for HVAC installations and repairs.
- Coordinated scheduling for technicians and service appointments efficiently.
- Trained new staff on company policies and customer service standards.
- Resolved customer inquiries and complaints in a timely manner.
- Developed relationships with clients to enhance service delivery experience.
- Implemented process improvements to streamline service workflows effectively.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Created written estimates and obtained customer consent to proceed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Trained new employees on the use of customer relationship management software systems.
General Manager
george henrys plumbing heating and cooling
Payson
09.2022 - 02.2024
- Oversaw daily operations of plumbing, heating, and cooling services.
- Managed staff scheduling to ensure optimal service coverage.
- Coordinated training programs for new and existing employees.
- Implemented safety protocols to ensure compliance and employee well-being.
- Developed and maintained relationships with suppliers and contractors.
- Monitored inventory levels to ensure adequate stock for operations.
- Facilitated regular team meetings to communicate updates and expectations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
new construction superintendent
Morehart Air Conditioning & Heating
Glendale
10.2019 - 09.2022
- Supervised daily construction activities on HVAC installation projects.
- Coordinated with subcontractors to ensure project timelines were met.
- Managed job site safety protocols to maintain a secure work environment.
- Led team meetings to discuss project progress and address concerns.
- Reviewed blueprints and specifications for accurate project execution.
- Inspected work quality to ensure compliance with industry standards.
- Trained new staff on safety practices and operational procedures.
- Worked closely with architects, engineers, surveyors, inspectors, owners representatives or others involved in the construction process as needed.
- Reviewed project plans, specifications, and change orders to ensure accuracy and completeness.
- Resolved conflicts between general contractors, subcontractors, vendors, inspectors, or owners in a timely manner.
- Coordinated material deliveries with suppliers to maintain an uninterrupted flow of materials to the job site.
Install Manager
ac medic
Prescott
04.2018 - 10.2019
- Managed installation schedules and coordinated with teams for timely project completion.
- Supervised installation staff and ensured adherence to safety protocols and guidelines.
- Communicated with clients to understand project requirements and address concerns promptly.
- Collaborated with vendors to source high-quality materials for installations efficiently.
- Assisted in troubleshooting hardware and software problems related to system installations.
- Provided technical support to users regarding system installation and configuration.
Lead Installer
isleys home services
Mesa
01.2017 - 04.2018
- Supervised installation teams to ensure high-quality service delivery.
- Trained new hires on safe installation practices and company procedures.
- Inspected completed installations for compliance with safety standards.
- Troubleshot installation issues and implemented effective solutions in real-time.
- Managed a team of installers by providing guidance on tasks completion status, deadlines.
Installation Manager
george henrys plumbing heating and cooling
Payson
02.2015 - 02.2017
- Managed installation schedules and coordinated with field teams for efficiency.
- Oversaw compliance with safety regulations during all installation processes.
- Trained and mentored new installation staff on procedures and best practices.
- Communicated with clients to understand their needs and project specifications.
- Reviewed project plans to ensure accurate resource allocation and task assignments.
- Conducted quality checks on completed installations for adherence to standards.
- Developed workflow improvements to enhance team productivity and effectiveness.
Installation Manager
wolff mechanical
Tempe
02.2010 - 02.2015
- Managed installation schedules and coordinated with field teams for efficiency.
- Oversaw compliance with safety regulations during all installation processes.
- Trained and mentored new installation staff on procedures and best practices.
- Communicated with clients to understand their needs and project specifications.
- Conducted quality checks on completed installations for adherence to standards.
- Collaborated with vendors to source materials and equipment for installations.
New home installer
wolff mechanical
Tempe
02.2005 - 02.2010
- Collaborated with team members to ensure timely completion of installation projects.
- Documented installation processes for future reference and compliance purposes.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Followed building standards and codes during unit installations.
Skills
- HVAC troubleshooting
- Customer relationship management
- Team leadership
- Process improvement
- Safety compliance
- Service scheduling
- Inventory management
- Technical training
- Problem solving
- Conflict resolution
- Time management
- New employee hiring
- Employee supervision
- Problem-solving
- Maintenance and repair
- Office administration
- Cost estimates
- Customer satisfaction measurement
Certification
epa certified
Timeline
install and service manager
Integrity Air Conditioning And Heating
02.2024 - Current
General Manager
george henrys plumbing heating and cooling
09.2022 - 02.2024
new construction superintendent
Morehart Air Conditioning & Heating
10.2019 - 09.2022
Install Manager
ac medic
04.2018 - 10.2019
Lead Installer
isleys home services
01.2017 - 04.2018
Installation Manager
george henrys plumbing heating and cooling
02.2015 - 02.2017
Installation Manager
wolff mechanical
02.2010 - 02.2015
New home installer
wolff mechanical
02.2005 - 02.2010