Stephen Turner
Gilbert
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner/Operator
Chrystal Bells Pageantwear
Chicago
01.2009 - Current
- Co-manages back-office operations for national, award-winning, custom pageant-wear company with 80K annual revenue.
- Performs monthly lead generation and vendor acquisition to achieve.
- Leads sales calls to establish customer goals; focused on closing sales and customer satisfaction and retention.
- Created marketing plan that generates demand directly from consumers and other pageant businesses.
- Increased revenue by 800% within the first 5 years of implementation.
- Increased customer base by 55% YOY, maintaining consistency w/ customer transactions and product availability.
- Generates and analyses monthly and annual sales reports; Data informs bi-monthly forecasting & business goals.
- Maintained a 100% customer satisfaction rating since the inception of the business.
- Financially analyzed data to determine which lucrative market was next to target quarterly.
- Co-manages back-office operations for national, award-winning, custom pageant-wear company with 80K annual revenue.
Sr Licensed Agent
GoHealth
Chicago
04.2023 - 10.2025
- Utilized CRM software to track client interactions and data management.
- Participated in training sessions to stay updated on industry changes.
- Established effective working relationships with other departments within the organization.
- Resolved customer complaints in a professional manner.
- Maintained pleasant and cordial attitude, remaining calm when issues arose.
- Managed client inquiries and resolved issues efficiently.
- Educated clients on policy benefits and coverage options.
- Assisted clients in selecting appropriate health insurance plans.
- Was Dragon Club Member 3+ months, excelling in Sales Metrics and KPI.
- Sold 500+ policies during The Annual Enrollment Period.
- Utilized CRM software to track client interactions and data management.
- Managed client portfolios, ensuring optimal satisfaction and retention rates.
- Maintained positive working relationship with fellow staff and management.
- Negotiated contracts and terms, securing favorable outcomes for clients.
Sr. Licensed Agent
HealthPlanOne
Phoenix
10.2019 - 10.2022
- Achieved Pinnacle Club's Top 50 agent accolades for two consecutive years based on Sales and overall performance.
- Was a featured agent on Clear Match Medicare's customer facing portal.
- Trained 250+ agents in ancillary and mindset programs.
- Was asked to be a member of a twelve-member agent Round Table to help mold and shape future company endeavors and improvement plans.
- Was Sales Agent of the Month based off of revenue generated for the company.
- Was promoted 5 times into higher positions and given more responsibility over daily activities of a sixteen-person team.
- Was used as a motivational tool by my supervisors and managers.
- Was a part of bi-weekly meetings where action plans and sales techniques were created and honed.
- Experienced in Medicare, ACA, Hospital Indemnity, Critical Illness, LTC, Final Expense/Whole Life Insurance.
Agent
New York Life Insurance Company
Scottsdale
01.2016 - 01.2018
- Delivered and sustained insurance/retirement portfolios via developing client relationships and client acquisition.
- Educated clients on their existing policies or outside policies, helping to bring portfolio clarity and direction.
- Helped to create trust funds and provided estate management.
- Hosted seminars and webinars on financial security and wealth building, educating clients and prospects on protection strategies.
- Obtained over 250 clients, surpassing the $25M protection threshold, simultaneously educating them on protection/security.
- Finished 2017 with the most policies written/created for clients in the New Organization comprised of 50+ agents.
- Recognized throughout tenure for growing client base and managing their portfolios.
- Granted the Career Life Success award for obtaining 20 clients in first 3 months of being with the company.
- Granted the Career Life Producer award for achieving one of the highest levels of clientele in 6 months with the company.
- Facilitated workshops for minority parents and youth, enhancing financial literacy and promoting informed financial decisions.
- Conducted merger between EEE and New York Life to attract underprivileged minority youth to engage in building financial wealth through New York Life products.
- Implemented a financial program for Apache Junction Arizona District schools through conducting table days promoting teacher and youth awareness.
- Conducted seminars to develop a financial program for administrative and C-level employees of Apache Junction Arizona School District.
Account Manager / Inside Territory Representative
Optima Communications
Queen Creek
08.2016 - 09.2016
- Conducted sales calls to Avaya-based companies to retain business and upgrade services.
- Generated, qualified, and followed up on qualified leads for outside sales reps.
- Built relationships with key C-suite level execs, to positively influence decisions for massive infrastructure improvements.
- Facilitated training for sales reps on how to successfully upsell Avaya products and services.
- Coordinated and led weekly forecast meetings for a team of 25 people through hosting lunch and learn platforms.
- The subject of the meetings pertained to increasing company revenues and sales quota goals.
- Product design and increased product exposure was implemented.
- Created sales proposals that communicated value proposition and differentiation, which aided in closing 50% of the office sales.
- Managed interactions with clients and prospects using Salesforce CRM system.
- Contractor
Business Development Manager / Inside Territory Account Manager
Avaya
Tempe
01.2015 - 01.2016
- Provided sales support for outside account manager by providing timely updates regarding business opportunities, including competitive intel and providing customized solutions; also was main contact for partner base.
- Participated in weekly account meetings and strategy sessions with West and Central US regional team.
- Presented projected initiatives in yearly QBR meetings to regional sales leaders.
- Achieved and exceeded projected quarterly targets by 150%.
- Hosted sales training for the business partner Carrier Access in order to boost inside sales rep success.
- Developed quarterly lunch and learn training style for all partners utilizing this model.
- Prepared and organized remote demonstrations.
- Owned and developed my share of target revenue. Grew partner channel by 85%.
- Passed numerous Avaya sales certifications to become Avaya sales-certified.
- Trained a team of 50+ Avaya employees to meet and exceed sales goals and territory goals.
- Utilized CRM/Salesforce to run analytical reports and to generate and track new business opportunities.
Star Selling Ambassador
Macy's
Bloomingdale
01.2013 - 01.2014
- Earned top selling rep status within the first two weeks on the sales floor.
- Earned a three piece per sale average, which was the highest average out of all associates.
- Opened an average of 45% new Macy's customer accounts each month and provided service to existing accounts.
- Collaborated with associates and management to deliver the best possible customer experience.
- Worked closely with recovery, merchandising, and shipment managers.
- Improved sales techniques of other sales reps within the sales channel through on the spot training and fast feedback.
Direct Sales Representative
Xfinity/Comcast
Batavia
01.2012 - 01.2013
- Acquired new customers and focused on retention of current customers.
- Increased market share by 12-15 customers every week.
- Resolved an average of 15 customer sales and service issues per month.
- Resolved customer complaints by using hierarchy of the company.
- Utilized Mid-level Management to escalate customer issues.
- Utilized C-Level Management to resolve customer issues.
- Monitored customer preferences to determine focus of sales efforts.
- Trained in negotiations and adapted a unique style of customer and time management.
- Won several company-wide competitions based solely off of sales production.
- Utilized company programs to compile extensive data and analyzed data to create a successful sales technique.
Retail Sales Consultant
AT&T Mobility
Oakbrook Terrace
01.2008 - 01.2010
- Placed in the first quartile 8 months in a row and for the majority of my professional career.
- Hosted a wireline boot camp for struggling sales reps in an attempt to increase their production.
- Played a major part in breaking and holding the AT&T National record for sales in a day.
- Was given a special gift for achieving the number one U-Verse sales rep in the country.
- Trained extensively on new products and was instructed to put products in customers' hands.
- Achieved 100% customer satisfaction rating for 12+ months.
- Achieved $10K+ in essential revenue several times.
- Top performer overall in KP metrics; Consistently reliable large-volume seller.
- Received acknowledgements on internal company-wide newsletters 7 times for exemplary statistical achievements.
Education
Some College (No Degree) - Business Applied Management
Grand Canyon University
Phoenix, AZBusiness Administration - Public Administration
Governors State University
University Park, ILMarketing -
Eastern Illinois University
Charleston, ILSkills
- Marketing
- Salesforce
- Sales
- Microsoft Excel
- Communications
- Acquisitions
- Portfolio Management
- Direct Sales
- Outside Sales
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Verbal Communication, Highly Proficient, 06/01/19
- Sales Skills: Influence & Negotiation, Highly Proficient, 06/01/19
- English Communication Skills: Typing, Proficient, 06/01/19
- Data Entry, Familiar, 06/01/19
- Marketing, Proficient, 06/01/19
- CRM Skills with Salesforce, Highly Proficient, 06/01/19
- Problem Solving, Proficient, 06/01/19
Timeline
Sr Licensed Agent
GoHealth
04.2023 - 10.2025
Sr. Licensed Agent
HealthPlanOne
10.2019 - 10.2022
Account Manager / Inside Territory Representative
Optima Communications
08.2016 - 09.2016
Agent
New York Life Insurance Company
01.2016 - 01.2018
Business Development Manager / Inside Territory Account Manager
Avaya
01.2015 - 01.2016
Star Selling Ambassador
Macy's
01.2013 - 01.2014
Direct Sales Representative
Xfinity/Comcast
01.2012 - 01.2013
Owner/Operator
Chrystal Bells Pageantwear
01.2009 - Current
Retail Sales Consultant
AT&T Mobility
01.2008 - 01.2010
Some College (No Degree) - Business Applied Management
Grand Canyon University
Business Administration - Public Administration
Governors State University
Marketing -
Eastern Illinois University