Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephenie De Leon

Glendale,AZ

Summary

A mother of two and bilingual. Great customer communication in English or Spanish. Dynamic and results-oriented professional with a proven track record at Starbucks, adept at delivering exceptional customer service and training new team members. Skilled in time management and hospitality service, I excel in creating positive environments and enhancing customer experiences through adaptive strategies and meticulous attention to detail.

Overview

4
4
years of professional experience

Work History

Barista

The Kroger Co.
11.2023 - 01.2025
  • Memorized all coffee beverages.
  • Team player, helped out any department of the grocery store.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Representative

Krasiva Windows & Doors
09.2023 - 11.2023
  • Required to travel to certain areas of Arizona.
  • Knocked on door to door with greeting and positive energy.
  • Memorized company script to keep customers interested in products.
  • Adapted to changing customer needs by updating knowledge on products and services.
  • Collaborated with team members to address complex customer issues and streamline processes.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Recorded important information of new leads, which I then would email to the company office at the end of the day.

Barista Trainer

Starbucks
04.2021 - 08.2023
  • Great customer connection.
  • Delivered beautifully handcrafted beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Trained new employees up to two at a time and in one-on-one scenarios.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Controlled line and crowd with quick, efficient service.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cleaned counters, machines, utensils, and seating areas daily.

Education

High School Diploma -

Thomas Kelly High School
Chicago, IL
06-2015

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Opening and closing duties
  • Team leadership
  • Adaptive and creative
  • Hospitality service expertise
  • Exceptional customer service
  • Multitasker
  • Management experience
  • Cleanliness

Languages

Spanish
English

Timeline

Barista

The Kroger Co.
11.2023 - 01.2025

Representative

Krasiva Windows & Doors
09.2023 - 11.2023

Barista Trainer

Starbucks
04.2021 - 08.2023

High School Diploma -

Thomas Kelly High School

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Stephenie De Leon