Sterling Thomas
Phoenix
Summary
Certified aviation instructor with strong expertise in flight training and safety protocols. Highly adaptable, fostering collaborative environments and driving successful outcomes. Skilled in navigation, aerodynamics, and aircraft systems. Known for reliability, effective communication, and attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CSR
Prospect Air Service
07.2025 - Current
- Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction levels.
- Managed service requests and complaints, ensuring timely resolutions to boost customer loyalty.
Apprentice
Buchanan Well Drilling
06.2024 - 10.2025
- Operated drilling machinery, ensuring adherence to safety protocols and operational procedures.
- Assisted in site preparation and equipment setup for efficient drilling operations.
- Monitored equipment performance, identifying issues and coordinating repairs with senior staff.
Host
MacKenzie River Pizza, Grill & Pub
12.2023 - 06.2024
- Greeted and seated guests promptly, enhancing overall dining experience.
- Managed reservation system, coordinating seating arrangements for optimal flow.
- Communicated wait times effectively to guests, ensuring transparency and satisfaction.
- Collaborated with kitchen and service staff, streamlining communication during peak hours.
Shop Assistant
AG Parts
05.2021 - 12.2023
- Maintained organized stockroom and ensured accurate inventory management systems.
- Collaborated with team members to enhance customer service delivery standards.
Education
Comercial Pilot ASEL, IRA, CFI, CFII -
American Flyers
Scottsdale, AZ11-2025
Private Pilots Licence -
AV Center
Idaho Falls, ID09-2024
High School Diploma -
Shelley High School
Shelley, ID05-2024
Skills
- Customer service
- Conflict resolution
- Communication skills
- Service request management
- Equipment operation
- Safety compliance
- Time management
- Technical troubleshooting
- Problem resolution
- Garmin Avionics Operation
- Flight instruction
- Commercial aviation operations
Certification
Commercial Pilot ASEL, IRA
CFI, CFII
High performance endorsement
257 Hours Total time
194 Pilot in command time
C-172 74.6 Hours
PA-28 179.4 Hours
Timeline
CSR
Prospect Air Service
07.2025 - Current
Apprentice
Buchanan Well Drilling
06.2024 - 10.2025
Host
MacKenzie River Pizza, Grill & Pub
12.2023 - 06.2024
Shop Assistant
AG Parts
05.2021 - 12.2023
Comercial Pilot ASEL, IRA, CFI, CFII -
American Flyers
Private Pilots Licence -
AV Center
High School Diploma -
Shelley High School