Sterling Valentine
Lake Havasu City
Summary
Dynamic and detail-oriented Cook with extensive experience at The Chair, recognized for exceptional multitasking and customer service skills. Proven ability to maintain high sanitation standards while efficiently preparing meals, enhancing customer satisfaction. Adept at training new staff and managing inventory, ensuring compliance with health regulations.
Overview
7
7
years of professional experience
Work History
Cook
The Chair
03.2021 - 02.2025
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated closely with servers to fully understand special orders for customers.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
Driver/ Dispatcher
Day & Night Shuttle
07.2019 - 01.2021
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
To-Go Server
Chili's Resturant
03.2018 - 05.2019
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Upheld strict sanitation standards through routine cleaning of workstations and dining areas, promoting a safe environment for all patrons.
- Utilized point-of-sale systems efficiently to input orders accurately and track customer preferences for future reference when desired.
- Implemented system for double-checking orders before hand-off, drastically reducing errors and customer complaints.
Education
Diploma - General Studies
Lake Havasu High School
Lake Havasu City, AZ05.2010
Skills
- Customer service
- Cleaning and organization
- Multitasking
- Sanitation
- Supply restocking
- Food handler certification
- New hire training
- Time management
- Attention to detail
- Team collaboration
- Health and safety compliance
- Inventory management
- Stock management
- Positive and professional
- Cooking
Timeline
Cook
The Chair
03.2021 - 02.2025
Driver/ Dispatcher
Day & Night Shuttle
07.2019 - 01.2021
To-Go Server
Chili's Resturant
03.2018 - 05.2019
Diploma - General Studies
Lake Havasu High School
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