Stevana Dawood
Surprise
Summary
Universal Teller with good experience working in a bank environment. Adept at cash handling, electronic transfers, financial software, and record-keeping. Reliable, detail-oriented and efficient.
Overview
9
9
years of professional experience
Work History
Universal Teller
Parkway Bank
Surprise
08.2024 - Current
- Processed customer transactions accurately and efficiently at a financial institution.
- Assisted customers with account inquiries and provided relevant product information.
- Maintained cash drawer integrity through regular balancing and reconciliation.
- Trained new staff on policies, procedures, and customer service standards.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Kept teller window areas clean, organized, and fully stocked.
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
- Completed monthly audits and managed overdraft reports.
- Handled large sums of money with care while maintaining security protocols.
- Trained employees on cash drawer operation.
Team Leader
Panda Express
Surprise
02.2022 - 09.2023
- Led a team of professionals to enhance service delivery and operational efficiency.
- Coordinated project timelines and resource allocation to achieve strategic objectives.
- Mentored junior staff, fostering skill development and team collaboration.
- Developed training materials to enhance team performance and service quality.
- Offered training and support to keep team members motivated and working toward objectives.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Cashier
Walmart
Surprise
08.2016 - 12.2021
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided excellent service.
- Managed cash drawers, ensuring accuracy during shifts.
- Maintained cleanliness and organization of checkout area consistently.
- Resolved customer complaints promptly and professionally.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Worked closely with front-end staff to assist customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
High School Diploma -
Southeastern High School
Miami, FL11-2023
Skills
- Transaction processing
- Cash handling
- Account management
- Audit compliance
- Customer support
- Team leadership
- Staff training
- Attention to detail
- Cash handling experience
- Cash drawer balancing
- Friendly
Timeline
Universal Teller
Parkway Bank
08.2024 - Current
Team Leader
Panda Express
02.2022 - 09.2023
Cashier
Walmart
08.2016 - 12.2021
High School Diploma -
Southeastern High School