Steve Vargas Montoya
Phoenix
Summary
Dynamic shift lead with expertise in team motivation and employee training. Successfully supervised daily restaurant operations, implemented process improvements, and resolved customer issues, enhancing overall service delivery and operational efficiency.
Overview
5
5
years of professional experience
Work History
Restaurant Shift Lead
A & D Pizza Inc
Phoenix, AZ
07.2024 - Current
- Supervised daily operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored new staff on menu items, customer service protocols, and safety procedures.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Collaborated with kitchen staff to streamline food preparation processes and improve order turnaround times.
- Resolved customer complaints swiftly, enhancing overall dining experience and satisfaction ratings.
Accounts Payable Supervisor
Willy's Drywall LLC
Phoenix, AZ
01.2022 - Current
- Implemented process improvements to enhance accuracy in invoice reconciliation.
- Reviewed and approved payment transactions, maintaining compliance with company policies.
- Streamlined vendor management processes, improving communication and efficiency.
- Oversaw monthly closing processes, ensuring accuracy in financial reporting and audits.
- Processed all vendor invoices promptly in accordance with company policy.
Academic Peer Tutor
Apollo High School
Phoenix, AZ
08.2021 - 05.2022
- Facilitated peer study sessions to enhance understanding of complex subjects.
- Developed customized learning plans tailored to individual student needs.
- Mentored students in academic writing and research skills for improved performance.
- Collaborated with teachers to identify areas for student support and improvement.
Education
High School Diploma -
Apollo High School
Glendale, AZSkills
- Operations monitoring
- Staff development
- Customer service focus
- Team motivation
- Employee training
Accomplishments
- Successfully onboarded and trained a minimum of 15-20 new hire employees that scored above 85% on their first 90 day metrics report.
- Set a new kitchen standard for effectively managing the daily workload by strategically pre-planning the following days inventory and setting a schedule ahead of time. This reduced prep and execution time by 45%.
Timeline
Restaurant Shift Lead
A & D Pizza Inc
07.2024 - Current
Accounts Payable Supervisor
Willy's Drywall LLC
01.2022 - Current
Academic Peer Tutor
Apollo High School
08.2021 - 05.2022
High School Diploma -
Apollo High School